Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmin Luna

Tucson

Summary

Dedicated and reliable data entry specialist and customer service representative providing excellent performance. Passionate through active listening and timely problem solving. Efficient in account research and conducting necessary information to provide appropriate documentation and service. Over 3 years of remote responsibilities and data entry experience including debt collector knowledge. Participated in several team projects and solely projects which included undergoing research to locate borrowers whether incarcerated, obituary info, outstanding debts, joint bank accounts, property ownership and inherited property. Successful in troubleshooting and handling customer support issues in a high call volume environment and fast paced level. Effective computer aptitude and call etiquette. Detail-oriented pharmacy specialist, familiar with medication refills along with communicating with providers for approvals and release of medications. Knowledge with key performance indicators such as Avaya software, MS Windows/Office proficiency, Microsoft teams, DMCS experience, Synchronoss, Word Excel, BARRT, Artivia, Hyland Onbase and Database knowledge.

Overview

10
10
years of professional experience

Work History

Bofa Credit Card Customer Service

Alorica
03.2023 - Current
  • Assisted clients with credit card inquiries
  • Provided excellent service and resources to resolve client concerns
  • Sympathetic with client issues and educated in regards to requests
  • Assisted clients with credit card replacements, payments, past due accounts, closed accounts, declined transactions, new applicants, adding authorized users/beneficiaries, etc.
  • Followed call procedures and provided options for self service to clients to prevent same issues from occurring
  • Profesional and patient when dealing with all call types in a high call volume.
  • Step by step Spanish/English guidance to clients needs and also screen shared to better assist clients

Data Entry Cash Support

Community Health Systems (SSC)
03.2022 - 01.2023
  • Seasonal job for temporary contract
  • Receiving and processing paper adjustments via BARRT or Artivia software
  • Review, submit, approve and process adjustments
  • Monitor and review daily deposits and acknowledge adjustments request in progress
  • Print the attached documents and progress along with backup approvals
  • Print excel file + backup and separate by hospitals
  • Approve or get approvals for paper adjustments based on payment amounts
  • Verify adjustment details precisely to ensure no delays during processing times
  • Review check payments, Electronic Credit Card payments, over-the-counter payments and Electronic Fund Transfer (EFT) including charity funds
  • Sweep and Index correspondence adjustments and separated documents received via Hyland Onbase
  • Extract Explanation of Benefits (EOBs), Remits, Remittance advice and Explanation of Review via Hyland system

Debt Collector > Data Entry Specialist

Bass & Associates P.C.
02.2017 - 12.2021
  • Resolved overdue student loan debt balances by following collection policies and placing borrowers into a payment arrangement program to satisfy student loan debt
  • Debt Collections included answering calls along with outbound calls to borrowers to inform about debt balance and important documentation that was mailed or received
  • Send, return, receive and review mail concerning student loan debt
  • Review, confirm, verify, and update accounts and account status
  • Handled incoming and outgoing calls along with Spanish calls
  • Remained empathetic and professional is all call circumstances
  • Managed debt accounts for borrowers and deceased accounts by researching and collecting evidence or information regarding debt owed such as property ownership, possible inheritance, joint bank accounts and/or joint accounts/property
  • 2 years of remote responsibilities
  • Additional use of zoom for meetings and microsoft teams
  • Funeral home projects involving deceased accounts and obituary evidence following depth in research
  • Investigated in Borrower incarnation verification which required further search for inmate location and information
  • Projects included contacting funeral homes, inmate facilities, banks and relatives under strict protocol
  • Outstanding attendance and profound work ethics

Sales Representative

Coworx Staffing Services
03.2016 - 12.2016
  • Answered client calls regarding purchase of TV, internet and phone services
  • Updated accounts and encouraged add ons
  • Performed basic data entry and account maintenance
  • Delivered effective resolutions for residential and business account inquiries
  • Utilized all given resources and tools to determine client's objectives

Humana Pharmacy Specialist

C3 Customer Contact Channels
03.2015 - 12.2015
  • Assisted Customers with purchasing, receiving, tracking and refilling medical prescriptions
  • Answered calls for Spanish speakers nationwide regarding medication
  • Verified all required account information for authentication tracking purposes
  • Engaged in communicating with customer's providers to get approvals to release medications

Education

High School Diploma -

Sunnyside HS
Tucson, AZ
08.2013

Skills

  • Effective and professional customer service skills
  • Proficiency in conflict resolutions
  • Committed and reliable
  • Adaptive team player
  • Detail-Oriented problem solver
  • Data Entry experience
  • Positive work attitude
  • Skilled in B2B call operations
  • Shipping and receiving merchandise
  • Debt Collector knowledge

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bofa Credit Card Customer Service

Alorica
03.2023 - Current

Data Entry Cash Support

Community Health Systems (SSC)
03.2022 - 01.2023

Debt Collector > Data Entry Specialist

Bass & Associates P.C.
02.2017 - 12.2021

Sales Representative

Coworx Staffing Services
03.2016 - 12.2016

Humana Pharmacy Specialist

C3 Customer Contact Channels
03.2015 - 12.2015

High School Diploma -

Sunnyside HS

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Jasmin Luna