Jasmine Brown
Mesa
Summary
I’m a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have strong work ethic and effective communication skills. Im eager to contribute to a dynamic team and support organizational goals.
I’m a hardworking employee with great customer service skills, multitasking , and time management abilities. I am devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Claims Administrator
TransPerfect
Tempe
12.2024 - Current
- Delivered exceptional customer service by addressing client inquiries and providing case-specific information during each call.
- Communicated effectively with clients regarding claim status and requirements.
- Assisted in training new staff on claims processing procedures.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Reviewed documentation for accuracy and compliance with policies.
- Resolved escalated claims by conducting timely call backs to ensure effective resolution.
Assistant Manager
QuikTrip
08.2024 - 11.2024
- Supervise store clerks, audit store funds, clean and organize store fronts.
- Provide excellent customer service.
- Monitored cash handling practices to uphold financial integrity and accuracy.
- Implemented safety protocols to promote a secure working environment for staff.
- Managed inventory levels and coordinated restocking of merchandise.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Monitored cash handling practices to uphold financial integrity and accuracy.
Special Services
Bank of America
03.2021 - 06.2024
- Senior client advocate in customer service who assists with deposits, credit cards, and digital services on a daily basis.
- Assist with inbound calls consistently back to back with a high call volume of over 200 calls a day.
- Handle standard documentation on each call and determine target needs for resolution per client.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Customer Service Agent
Global Aviation Services
02.2020 - 01.2021
- Assisted customers at the ticket counter, check in passengers, handle baggage.
- Answer any questions that passengers may have.
- Lead at the ticket counter as well as assist in booking reservations for our customers.
Customer Service Representative
Home Depot
03.2019 - 01.2020
- Assisted customers with a warm and professional attitude.
- Processed orders, exchanges, refunds, and customer transactions.
- Assisted customers with questions transactions.
- Interacted with customers through live chat handled emails, inbound calls, and outbound calls
- Performed data entry for orders, customer information, and shipments operated the cash drawer
- Handled billing issues and order inquiries.
Cashier/Customer Service
Walmart
03.2018 - 04.2019
- Checked out customers as fast and as efficiently as possible, processed return items, cleaned, restocked.
- Answered any and all questions to my best ability for the customers.
- Maintained clean and organized checkout area for smooth operations.
- Handled returns and exchanges according to store policies.
Cashier/Customer Service
Walmart
03.2014 - 06.2016
- Checked out customers as fast and as efficiently as possible, processed return items.
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area for smooth operations.
- Handled returns and exchanges according to store policies.
- Cleaned, restocked, and answered any and all questions to my best ability for the customers.
Education
Associate - Business and Management
Phoenix university
Skills
- Documentation review
- Case resolution
- High-volume call handling
- Employee training
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Confidentiality
- Problem-solving
- Phone and email etiquette
- Active listening
- Professionalism
- Excellent communication
- Claims processing
Additional Information
Authorized to work in the US for any employer.
Phone - Number
4807939578
Timeline
Claims Administrator
TransPerfect
12.2024 - Current
Assistant Manager
QuikTrip
08.2024 - 11.2024
Special Services
Bank of America
03.2021 - 06.2024
Customer Service Agent
Global Aviation Services
02.2020 - 01.2021
Customer Service Representative
Home Depot
03.2019 - 01.2020
Cashier/Customer Service
Walmart
03.2018 - 04.2019
Cashier/Customer Service
Walmart
03.2014 - 06.2016
Associate - Business and Management
Phoenix university