Jasmine Chacon

Resolving escalated calls to assure a one call resolution and a positive experience to all clients.

• Educated customers for a better understanding of their financial agreement.
• Assisting clients with creating and using their online accounts to make payments, set up autopay and gain access to documents.

Reported staff progress, deficiencies, and training needed to management. Enforced company policies while providing guidance and support as needed.

• Identified coaching opportunities by analyzing agent performance and customer interactions, delivering targeted feedback to drive continuous improvement in service quality.
• Led training for 15+ new hires, continuously mentoring to ensure self-sufficiency in report processing.
• Suggested changes and creating training decks for quick access to information.

Assisting in insurance claims.

• Assuring correct documentation is received for payment approval and processing.

Assisting with title claim for registration.

• Following state requirements to assist with vehicle registration.

• Assisted customers with loan inquiries, payment options, and account balances for auto financing products, ensuring clear understanding of terms and policies.
• Providing customer service skills by active listening, showing empathy and providing solutions to any problems.
• Provided exceptional service in a high-pressure environment, maintaining composure and professionalism during challenging customer interactions.

• Negotiated payment arrangements with customers, ensuring timely and satisfactory resolution of overdue accounts.
• Processed payments and issued receipts, maintaining accurate records of all transactions.
• Provided exceptional customer service providing payment plans to assist clients bring their account in good standing.

• Greeted customers warmly and discussed mobile plans.
• Helped customers find a desired devices.
• Discussed phone features such as storage and camera.
• Assisted with transferring data information and photos from one phone to the other.
• Kept track of items in inventory to assure product is in stock as all times.
• Operated cash register for purchases, refunds and or product exchanges.