Jasmine McDonald
Lake Havasu City
Summary
Dynamic customer service professional with a proven track record at Culver’s, excelling in upselling and fostering customer loyalty. Recognized for maintaining high standards of service. Skilled in multitasking and cash handling, consistently achieving goals while ensuring a welcoming dining experience.
Overview
2
2
years of professional experience
Work History
Front Crew Member
Culver’s
09.2024 - Current
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Mentored junior staff members on best practices for customer interactions, promoting a culture of excellent service within the team.
- Used value-added suggestive-selling techniques to generate additional sales.
- Contributed to team success by consistently meeting or exceeding sales goals and upselling menu items.
- Collaborated with fellow crew members to ensure seamless coordination between the front counter and kitchen operations.
- Developed strong rapport with regular customers, fostering loyalty and repeat business through personalized service experiences.
- Maintained high standards of food safety and cleanliness, ensuring compliance with company policies and local regulations.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Received positive feedback from customers on numerous occasions, contributing to the establishment''s reputation for excellent service.
- Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies or errors regularly.
Hostess
Shogun
04.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Crew Member
Chipotle
02.2023 - 03.2024
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree -
Lake Havasu High School
Lake Havasu City, AZ05-2025
Skills
Art
Music
Singing
Planning
Customer service
Leadership
Timeline
Front Crew Member
Culver’s
09.2024 - Current
Hostess
Shogun
04.2024 - 08.2024
Crew Member
Chipotle
02.2023 - 03.2024
No Degree -
Lake Havasu High School
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