Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Ochoa

Chandler

Summary

Dynamic Medical Records Specialist with proven expertise at One Medical in managing sensitive information while ensuring HIPAA compliance. Skilled in problem resolution and process improvement, I effectively handle HEDIS requests and have a strong focus on teamwork and adaptability, driving operational efficiency and fostering strong relationships with patients and providers. Known for reliability, effective communication, and results-driven mindset.

Overview

4
4
years of professional experience

Work History

Medical Records Specialist

One Medical
04.2024 - Current
  • Maintain confidentiality and compliance with HIPAA regulations while managing and safeguarding sensitive medical information.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Handle Health Effectiveness Data and Information Set (HEDIS) requests daily, ensuring compliance with quality standards and deadlines.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.

Customer Service Representative

Mr. Magic LLC
03.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Demonstrated exceptional time management skills, efficiently balancing multiple responsibilities, including conducting trades, processing sales, and managing inventory.
  • Responded to customer requests for products, services, and company information.

Operations Support Specialist

Expedient
07.2021 - 10.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Identified areas for improvement in current processes, proposing innovative solutions that led to increased efficiency.
  • Installed, configured and maintained computer systems and network connections.
  • Monitored system performance to identify potential issues and report to facility.
  • Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.

Education

High School Diploma -

Skyline High School
Mesa, AZ

Skills

  • Medical records management

  • Records request handling

  • Critical thinking

  • Problem resolution

  • Customer service

  • Process improvement

  • Remote support

  • Ticket management

Timeline

Medical Records Specialist

One Medical
04.2024 - Current

Customer Service Representative

Mr. Magic LLC
03.2023 - 03.2024

Operations Support Specialist

Expedient
07.2021 - 10.2022

High School Diploma -

Skyline High School

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Jasmine Ochoa