Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jasmine Payne

Phoenix

Summary

Dynamic Technical Consultant I at ADP with a proven track record in system analysis and client relationship management. Expert in troubleshooting and mentoring, I enhance network performance and drive successful product rollouts. Committed to fostering strong client connections while staying ahead of emerging technologies to deliver exceptional support.

Overview

12
12
years of professional experience

Work History

Technical Consultant I

ADP
Tempe
02.2023 - Current
  • Formulated strategies to enhance network performance and reliability.
  • Resolved program and system issues through effective troubleshooting.
  • Conducted training sessions on new technologies for client staff.
  • Maintained awareness of emerging technologies to support product rollouts.
  • Mentored newly hired associates to facilitate successful role integration.

Resolution Support Specialist III

ADP
Tempe
06.2018 - 02.2023
  • Documented customer inquiries and resolutions in ticketing system for accurate record-keeping.
  • Cultivated strong client relationships through exceptional technical support and effective problem-solving.
  • Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
  • Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives.
  • Facilitate and coordinate conference calls with clients

Enrollment Counselor

Grand Canyon Education
Phoenix
05.2016 - 06.2018
  • Assisted in developing and implementing recruitment strategies to attract new students.
  • Collaborated with faculty members to ensure a smooth transition of accepted applicants into the program.
  • Verified accuracy of submitted documents prior to processing applications for admission.
  • Assessed academic transcripts from previous institutions for transfer credit eligibility.
  • Participated in outreach programs aimed at increasing diversity within the student population.
  • Maintained detailed records of student inquiries and follow-up activities using customer relationship management software.

Manager

Fragrance Outlet
Locust Grove
10.2013 - 02.2016
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.

Education

Master of Arts - Leadership

Grand Canyon University
Phoenix, AZ
01-2018

Bachelor of Science - Liberal Arts And Sciences

Clayton State University
Morrow, GA
12-2010

Skills

  • System analysis
  • Time management
  • Emerging technology
  • Client relationship management
  • Technical documentation
  • Customer relationship management
  • Mentoring team members
  • Effective communication

Affiliations

  • Secretary of iWin BRG
  • Facilitator for Skill Builders

Timeline

Technical Consultant I

ADP
02.2023 - Current

Resolution Support Specialist III

ADP
06.2018 - 02.2023

Enrollment Counselor

Grand Canyon Education
05.2016 - 06.2018

Manager

Fragrance Outlet
10.2013 - 02.2016

Master of Arts - Leadership

Grand Canyon University

Bachelor of Science - Liberal Arts And Sciences

Clayton State University

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Jasmine Payne