Jasmine Shalley

Phoenix

Summary

Detail-oriented Administrative Professional and Intake Specialist with over 13 years of experience supporting fast-paced legal offices. Skilled in client intake, scheduling, document preparation, and front-office operations. Known for excellent customer service and strong organizational skills.

Overview

years of professional experience

Certification

Work History

Office Assistant / Scheduler

Hastings & Hastings

01.2023 - 01.2026

Greeted clients and visitors, ensuring a professional and welcoming atmosphere.
Scheduled appointments for attorneys, coordinating calendars efficiently.
Managed incoming calls, directing them to appropriate legal personnel promptly.
Assisted in filing and organizing case files in accordance with office procedures.
Processed incoming mail and deliveries, distributing them to the correct departments.
Collaborated with legal staff to streamline office operations and improve communication.
Answered incoming calls, took messages, and directed callers to the appropriate staff members.
Greeted and welcomed clients in a professional manner.
Photocopied correspondence, documents and other printed materials.
Monitored inventory of office supplies ensuring that stock is always adequately maintained.
Updated contact information for existing clients in database system.
Maintained client confidentiality with regards to all matters discussed in the office.
Provided general administrative support including typing memos, emails, faxing documents, photocopying documents.
Developed strong relationships with clients through effective communication techniques.
Responded to inquiries from current and potential clients regarding services provided by the firm.
Implemented filing systems that improved access to critical legal documents.
Managed electronic filing systems for secure storage of sensitive information.
Inspected case files to ensure all required paperwork was present and accurate.
Organized and managed legal documents in a timely manner.

Office Assistant

Leslie Law Office

01.2020 - 01.2023

Managed daily office operations and maintained organized filing systems.
Assisted attorneys with case preparation and document management.
Coordinated client appointments and ensured smooth office communication.
Handled incoming calls, directing inquiries to appropriate staff members.
Prepared legal documents and correspondence for client review and signatures.
Maintained office supplies inventory and processed procurement orders.
Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Maintained an organized filing system of paper documents and electronic files.
Greeted visitors, determined their needs and directed them to the appropriate personnel.
Maintained confidentiality of sensitive information and documents.
Utilized office equipment such as printers, copiers, and fax machines efficiently.
Delivered messages and ran errands.
Processed invoices and billing statements for timely distribution.

Receptionist

Keist Thurston O'Brien Law Firm

01.2014 - 01.2019

Managed front desk operations and greeted clients at the law firm.
Scheduled appointments and maintained lawyers' calendars efficiently.
Answered phone calls and directed inquiries to appropriate attorneys.
Maintained office supplies inventory and ordered materials as needed.
Collaborated with staff to improve office workflows and communication procedures.
Maintained an organized filing system of confidential client information in accordance with company policy.
Processed payments and updated accounts to reflect balance changes.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Sorted incoming mail and directed to correct personnel each day.
Organized and maintained legal files for efficient retrieval and review.
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Glendale Community College

Cactus High School

Skills

Appointment scheduling
Client confidentiality
Customer relationship management
Office operations support
Attention to detail
Team collaboration
Filing systems knowledge
Opening and closing procedures
Organizing and categorizing
Administrative Support

Calendar Management
Customer Service
Legal Office Procedures
Document Preparation
Microsoft Word
Outlook
Excel
Phone Communication
File Management
Insurance Claims Processing

Certification

Food Handler Certification
Driver's License

Cover Letter

Dear Hiring Manager, I am writing to express my interest in the Intake Specialist position. With over 13 years of experience in legal office administration, I have developed strong skills in client intake, scheduling, document preparation, and customer service. In my most recent role as an Office Assistant/Scheduler with Hastings & Hastings, I managed phone intake, scheduled consultations, opened insurance claims, requested police reports, and assisted with notarization. I consistently maintained professionalism when supporting clients during stressful situations. I am known for strong organization, attention to detail, and the ability to manage multiple priorities efficiently. I am confident in my ability to contribute positively to your team while providing excellent client service. Thank you for your consideration. I look forward to the opportunity to contribute to your organization. Sincerely, Jasmine Shalley

Timeline

Office Assistant / Scheduler

Hastings & Hastings

01.2023 - 01.2026

Office Assistant

Leslie Law Office

01.2020 - 01.2023

Receptionist

Keist Thurston O'Brien Law Firm

01.2014 - 01.2019

Glendale Community College

Cactus High School