Jasmine Shelby,SHRM-CP
Phoenix
Summary
Human resources professional with over five years of experience in HR leadership and healthcare operations. Proven track record in leading recruitment initiatives, enhancing employee engagement, and fostering a compliant workplace culture. Expertise in aligning HR strategies with business objectives to drive operational success and improve workforce efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Human Resources Manager
Adobe Population Health
Phoenix
06.2021 - Current
- Led full-cycle recruitment efforts, including sourcing, interviewing, and onboarding staff to support growth initiatives.
- Enhanced employee engagement through streamlined professional development processes across departments.
- Managed employee relations through investigation resolution and promotion of a positive work environment.
- Managed performance management processes, facilitating coaching, disciplinary actions, and development planning.
- Maintained 100% compliance with labor laws, HIPAA regulations, and company policies to mitigate risks.
- Analyzed workforce data to enhance scheduling efficiency and optimize resource allocation.
- Created and executed training initiatives that fostered employee growth and strengthened operational effectiveness.
- Collaborated with leadership to align HR strategies with business objectives.
Office Manager
Adobe Care & Wellness
Phoenix
05.2020 - 05.2021
- Coordinated staff assignments to address dynamic operational needs across healthcare teams.
- Monitored and adjusted productivity workflows for efficient scheduling and optimal staff coverage.
- Evaluated employee records and staffing performance data to support workforce planning and resource allocation.
- Oversee quality control and productivity benchmarks to enhance service delivery and team output.
- Collaborate with leadership on special projects aimed at improving operational and staffing outcomes.
- Supervise office inventory and logistics to ensure seamless support for clinical personnel.
- Provide coaching and onboarding to new hires; reinforce compliance with healthcare protocols.
Office Coordinator - Team Lead
Adobe Care & Wellness
Phoenix
05.2019 - 05.2020
- Scheduled in-home clinical visits including Case Managers, Social Workers, and Medical Assistants to ensure patient care continuity.
- Conducted daily and weekly staffing reviews with leadership to report performance metrics and identify service gaps.
- Facilitated resolution of high-pressure member concerns and escalations, ensuring professionalism and effective outcomes.
- Documented patient interactions accurately to enable seamless case transitions and follow-ups.
Intake Coordinator
Sibley Heart Center
Atlanta
04.2018 - 04.2019
- Managed high volumes of patient scheduling for pediatric cardiology services, ensuring proper resource coordination and provider availability.
- Monitored clinic and physician availability to enhance appointment scheduling.
- Routed time-sensitive triage requests and physician consults to minimize care delays.
- Provided high-quality customer service to families, fostering patient-centered communication and satisfaction.
- Supported team goals through documentation accuracy and daily administrative responsibilities.
Education
Medical Interpreting - Arts
Maple Woods Community College
Kansas City, MOSkills
- Clinical staffing coordination
- Workforce planning and scheduling
- Healthcare operations management
- Team leadership and training
- Data-driven decision making
- EMR and staffing systems
- HR leadership
- Compensation and benefits management
- HIPAA compliance
- Staff recruitment and engagement
- Cross-functional communication
- Recruitment strategies
- Labor law compliance
Certification
- SHRM-CP
- HIPAA Compliance Training
Timeline
Human Resources Manager
Adobe Population Health
06.2021 - Current
Office Manager
Adobe Care & Wellness
05.2020 - 05.2021
Office Coordinator - Team Lead
Adobe Care & Wellness
05.2019 - 05.2020
Intake Coordinator
Sibley Heart Center
04.2018 - 04.2019
Medical Interpreting - Arts
Maple Woods Community College