Jasmine Sotelo Watson
Phoenix
Summary
Hard-working and highly motivated certified pharmacy technician with a strong background in pharmacy operations, medication management, and patient care. Known for providing exceptional customer service, building positive patient relationships, and maintaining a compassionate, approachable demeanor. Experienced in fast-paced retail pharmacy environments with skills in prescription processing, inventory control, EPS Data Service, and regulatory compliance. Reliable, adaptable, and highly organized team player who communicates effectively and collaborates seamlessly with healthcare teams to support optimal patient outcomes. Aspiring pharmacist committed to lifelong learning, ethical practice, and making a meaningful impact through quality care and service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Safeway
04.2021 - 07.2025
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory by tracking stock levels and reordering supplies as needed.
- Learned safety protocols and procedures for handling hazardous materials.
- Operated pharmacy software to manage prescriptions and patient records efficiently.
- Provide excellent customer service by answering questions and resolving concerns.
- Prepare and label medication bottles, counting and measuring dosages as needed.
- Process insurance claims and assist patients with billing or coverage issues.
- Making sure prescriptions are compliant with Medicare and other insurance programs.
- Follow HIPAA guidelines and ensure patient confidentiality at all times.
- Coordinate prescription refills and transfers with providers and other pharmacies.
- Support immunization services by organizing documentation, preparing supplies, and administering vaccines.
- Maintain a clean and organized work environment to meet safety and regulatory standards.
Drive-Thru Cashier
Jack in the Box
06.2020 - 01.2021
- Processed customer orders accurately and efficiently in fast-paced drive-thru environment.
- Operated point-of-sale system to handle cash transactions and maintain accurate financial records.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with kitchen staff to ensure timely order fulfillment and maintain quality standards.
Team Member
Wetzel's Pretzels
08.2019 - 12.2019
- Collaborated with team to enhance customer service and streamline operational processes.
- Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies.
- Executed daily tasks efficiently, contributing to overall team productivity and morale.
- Supported training of new team members, fostering a positive onboarding experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Bachelor of Science - Medical Studies
Arizona State University
Tempe, AZ12-2025
No Degree - Pharmacy Technician
West-MEC
Buckeye, AZ05-2021
High School Diploma -
Copper Canyon High School
Phoenix, AZ05-2021
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmaceutical calculations
- Patient confidentiality
- Immunization administration
Certification
- CPhT - Certified Pharmacy Technician
- Basic Life Support Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Certified Pharmacy Technician
Safeway
04.2021 - 07.2025
Drive-Thru Cashier
Jack in the Box
06.2020 - 01.2021
Team Member
Wetzel's Pretzels
08.2019 - 12.2019
Bachelor of Science - Medical Studies
Arizona State University
No Degree - Pharmacy Technician
West-MEC
High School Diploma -
Copper Canyon High School
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