Jasmine Washington
Phoenix,AZ
Summary
Results-driven Implementation and Customer Success Professional with over 3 years of expertise in software onboarding, migration leadership, and compliance training for global clients. Demonstrated ability in managing multiple projects, coordinating cross-functional teams, and ensuring adherence to legal regulations. Proficient in stakeholder communication, requirements gathering, and technical configuration across upgraded platforms.
Overview
6
6
years of professional experience
Work History
Implementation Analyst
NAVEX
04.2024 - Current
- Lead end-to-end implementation for integrated risk & compliance software, ensuring customers adhere to state and international regulatory requirements.
- Configure NAVEX solutions including NAVEXEngage, risk modules, user access, and SFTP setup assistance.
- Deliver customer training sessions focused on regulatory compliance and proper reporting workflows.
- Set timelines, project scope, and deliverables; maintain records and weekly status reporting.
- Manage 20–35 concurrent implementations while meeting deadlines and exceeding KPI targets.
- Coordinate with internal resources to ensure successful, on-time go-lives.
- Increased ARR by 15% by identifying upsell and cross-sell opportunities during onboarding.
Senior Migration Customer Coordinator
NAVEX
09.2023 - 04.2024
- Facilitated weekly meetings, ensuring timely contract reviews for customer delivery.
- Aligned Sales, CS, and Legal teams through effective migration planning and tracking.
- Reduced customer emails and boosted adoption with standardized communication templates.
- Cultivated trust and loyalty by developing strong client relationships.
Migration Customer Coordinator
NAVEX
08.2022 - 09.2023
- Managed 15–20 legacy customer migrations, successfully upgrading each to the EthicsPoint hotline reporting platform.
- Created CPQ contracts and ownership tracking; drove customer signatures before deadline.
- Delivered discovery calls & product walk throughs resulting in high retention and faster migrations.
Virtual Assistant (Contract)
Self Employed
01.2020 - 05.2022
- Supported multiple clients with operations, CRM, invoicing accuracy, and project coordination.
- Managed 3 simultaneous projects, assisted with reporting, scheduling, and customer issue resolution.
Education
B.A. - Business Administration
Arizona State University
Tempe, AZ05-2022
A.S. - General Business
Glendale Community College
Glendale, AZ05-2020
Skills
- Implementation & Onboarding
- Project Coordination
- Software Configuration
- Contract Review
- Salesforce
- Jira
- Confluence
- Passwordstate
- Microsoft Office
Timeline
Implementation Analyst
NAVEX
04.2024 - Current
Senior Migration Customer Coordinator
NAVEX
09.2023 - 04.2024
Migration Customer Coordinator
NAVEX
08.2022 - 09.2023
Virtual Assistant (Contract)
Self Employed
01.2020 - 05.2022
B.A. - Business Administration
Arizona State University
A.S. - General Business
Glendale Community College