Jasmine Zaroslinski
Goodyear
Summary
Customer service professional seeking to transition into airline operations. Brings extensive customer service experiences, strong multitasking abilities, and a Private Pilot Certificate demonstrating foundational aviation knowledge. Skilled in communication, problem-solving, and maintaining accuracy and professionalism in high pressure environments.
Overview
2027
2027
years of professional experience
Work History
Manager/Lead
NYPD PIZZA
Goodyear
2025 - Current
- Managed daily operations of fast-paced environment.
- Supervised team members to ensure efficient service delivery.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and maintained satisfaction levels.
- Maintained cleanliness and safety standards throughout the establishment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
NYPD PIZZA
Goodyear
2023 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer complaints promptly to enhance dining experience.
- Took orders accurately and communicated special requests to the kitchen.
- Collaborated with team members to ensure smooth restaurant operations.
- Maintained cleanliness and organization of dining area and workstations.
- Handled cash transactions and processed payments efficiently.
- Assisted in training new staff on service protocols and menu knowledge.
Receptionist
KEYLIGHT HOME INSPECTIONS
Goodyear
2020 - 2024
- Greeted clients warmly and established a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Handled client concerns with professionalism, fostering positive relationships.
- Scheduled appointments for home inspections and coordinated calendars effectively.
- Maintained organized records of client interactions and inspection schedules.
Counter/Front Desk
NYPD PIZZA
Goodyear
2021 - 2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to customer requests for assistance to ensure their needs were met. and answered questions to improve satisfaction.
- Executed daily tasks with attention to detail and efficiency.
- Proposed ideas and solutions that positively influenced team performance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Millenium High School
Goodyear05-2024
Chandler Gilbert Community College/UND Aerospace
Avondale, AZSkills
- FAA Knowledge
- Re-accommodation Planning
- Customer Service Excellence
- High Pressure Customer Assistance
- Conflict Resolution
- Professional Phone Support
- Critical Thinking
- Team Collaboration
- Calm Under Pressure
Timeline
Manager/Lead
NYPD PIZZA
2025 - Current
Server
NYPD PIZZA
2023 - Current
Receptionist
KEYLIGHT HOME INSPECTIONS
2020 - 2024
Counter/Front Desk
NYPD PIZZA
2021 - 2023
High School Diploma -
Millenium High School
Chandler Gilbert Community College/UND Aerospace