JASON A. SANCHEZ
Phoenix
Summary
Goal oriented with 20 years of experience in customer service. Seeking to apply my skills of CSR practices, phone etiquette, business communications, problem solving and computer knowledge to further enhance client loyalty, while securing advancement within the company.
Overview
6
6
years of professional experience
Work History
Rideshare Driver
Uber/ Lyft
Phoenix
09.2019 - Current
- Time efficiency of managing schedules to maximize earnings and meet passenger's needs.
- Communicated effectively with passengers to understand their needs and preferences.
- Utilized GPS, local knowledge to find the best routes, adapting to traffic and road conditions.
Chef
Sante of North Scottsdale
Scottsdale
08.2023 - 01.2024
- Prepared meals according to patients' prescribed diet restrictions and physicians' orders.
- Provided exceptional customer service by addressing patient feedback and dietary concerns.
- Trained and mentored kitchen staff on food preparation techniques and safety protocols.
Customer Service Representative
Carvana
Tempe
08.2021 - 05.2022
- Advocate for customers seeking assistance with their online vehicle purchase.
- Managed customer inquiries via phone and email, providing timely and accurate responses.
- Collaborated with cross-department teams to address customer needs and resolve issues efficiently.
Insurance Specialist
McKesson
Scottsdale
12.2019 - 08.2021
- Maintained excellent communication with insurance companies, pharmacies, and doctors' offices.
- Processed Prior Authorizations accurately and efficiently, ensuring timely approvals for patients, vendors and providers.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FLA School - Culinary Certification
US NAVY
San Diego, CASkills
- Adaptability
- Time management
- Creativity
- Interpersonal skills
- Attention to detail
- Work ethic
- Social media proficiency
- Bookkeeping and data entry
References
References available upon request.
Timeline
Chef
Sante of North Scottsdale
08.2023 - 01.2024
Customer Service Representative
Carvana
08.2021 - 05.2022
Insurance Specialist
McKesson
12.2019 - 08.2021
Rideshare Driver
Uber/ Lyft
09.2019 - Current
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
A School - Culinary Certification
US NAVY