Jason Chapman
Surprise
Summary
Dynamic Regional Manager at Mader Corporation with a proven track record in strategic planning and staff development. Enhanced team performance through targeted training and effective communication, driving significant improvements in customer satisfaction. Skilled in operations management and fostering a culture of safety, consistently achieving project goals ahead of schedule.
Experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.
Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.
Overview
16
16
years of professional experience
Work History
Regional Manager
Mader Corporation
06.2024 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Field Operations Supervisor
Mader Corporation
06.2022 - 06.2024
- Conducted regular site inspections to ensure adherence to quality standards and identify areas for improvement.
- Managed field operations for successful project completion, ensuring timely delivery and client satisfaction.
- Established a system for tracking inventory levels in real-time, minimizing supply shortages while reducing excess stock costs.
- Enforced environmental policies aligned with regulatory requirements as well as internal initiatives aimed at sustainable business practices.
- Developed standard operating procedures to ensure consistent work results across all team members and improve overall operational efficiency.
- Mentored junior employees, fostering professional growth and development while strengthening the organization''s talent pipeline.
- Planned and oversaw team operations in [Area].
Field Service Technician
Mader Corporation
02.2019 - 06.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Lead Field Technician
Komatsu
01.2014 - 01.2019
- Trained junior technicians, enhancing their skills and knowledge to contribute effectively to the team''s success.
- Developed strong relationships with clients, leading to increased repeat business opportunities and referrals from satisfied customers.
- Achieved high levels of customer satisfaction by consistently delivering high-quality work and adhering to project deadlines.
- Reduced equipment downtime by quickly addressing malfunctions through efficient diagnostic procedures.
- Improved team communication by implementing regular progress reports and updates on ongoing projects.
- Increased client satisfaction by providing timely technical support and resolving issues in the field.
- Spearheaded safety initiatives, resulting in a decrease in workplace accidents and injuries.
- Assisted in project completion ahead of schedule through effective team collaboration and resource allocation.
- Conducted thorough equipment inspections, identifying potential issues before they escalated into costly problems.
Field Service Technician
Arnold Machinery
10.2009 - 01.2014
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
Education
Bachelor of Science - Auto And Diesel Technology
Universal Technical Institute
Phoenix, AZ06-1992
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Territory management
- Goals and performance
- Staff supervision
- Project management
- Performance management
- Vendor management
- Cost reduction
- Customer and vendor relations
- Safety protocol
Accomplishments
Was Awarded employee of the year first year with the Mader Corporation.
Timeline
Regional Manager
Mader Corporation
06.2024 - Current
Field Operations Supervisor
Mader Corporation
06.2022 - 06.2024
Field Service Technician
Mader Corporation
02.2019 - 06.2022
Lead Field Technician
Komatsu
01.2014 - 01.2019
Field Service Technician
Arnold Machinery
10.2009 - 01.2014
Bachelor of Science - Auto And Diesel Technology
Universal Technical Institute
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