Jason Garcia
Phoenix
Summary
Project management professional with solid track record of overseeing diverse projects and PMO functions. Proven ability to lead teams towards achieving project milestones and objectives. Known for fostering collaboration and adapting to dynamic project requirements. Expertise in stakeholder communication and process improvement.
Overview
10
10
years of professional experience
Work History
Project Manager - PMO
AAA MWG
01.2025 - Current
- Same scope of work but change of business formalities with MWG alignment
Project/Product Manager - Enterprise Transformation, Marketing
AAA Smart Home
01.2023 - 01.2025
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and leadership.
- Developed and implemented strategic project plans to meet business objectives.
- Maintained open communication with all stakeholders involved on projects.
- Developed and implemented project plans to ensure successful execution.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
- Effectively executed and completed Salesforce Knowledge and Self-Install Marketing project ahead of deliverable dates.
- Managed Tier A project for Commercial Salesforce Integration and successfully completed the integration from lead to sale.
- Mentored junior team members, fostering professional growth and improving team performance.
- Maintained positive vendor relations to build strong partnerships.
Operations Lead/People Management - L&D
05.2021 - 01.2023
- Developed initiatives for process improvement by enhancing an onboarding to production.
- Trained, mentored and motivated employees to maximize team productivity within the L&D department as well as in our Central Operations teams.
- Identified and maintained cost savings initiatives by managing our headcount budget to meet company objectives.
- Served as liaison between recruiting and leadership teams to ensure headcount needs are met and maintained.
- Oversee our Leadership Development Program which recognizes team members that achieved company goals and are ready for the next step in their career.
- Project managing initiatives to ensure a beginning-to-end process is achieved with the highest caliber by roll out.
- Created a Peer Support Program assisting in transition from the training environment to production.
Quality Assurance Analyst
05.2020 - 05.2021
- Supporting the leadership team by providing multiple department quality reviews.
- Communicate changes to the quality assurance process to leadership, as well as the team members who are receiving the assessment/review.
- Collaborating with the leadership team to develop and update monitoring forms to ensure the correct operational objective is reached.
- Provided accurate and timely reports to all departments, individual teams and team members.
- Facilitate quality calibrations with leadership to ensure we are aligned in the scoring of the QA Scorecards.
Senior Specialist, RTM Analyst
Target Corporate Offices
05.2017 - 05.2020
- Providing guest support via phone and email as well as providing contractor floor support.
- Supporting business initiatives by project managing process changes delegated by the leadership team.
- Providing mentorship for the peer onboarding program.
- Workforce Management, on phone gating changes, off phone delegating task time and managing queue lengths.
- Communicating out reporting that included high level business recaps.
- Facilitation of leadership/Workforce Management huddles.
Intraday Coordinator
Convergys/Humana Healthcare
08.2016 - 05.2017
- Manage and process current week staff exceptions.
- Monitor real time adherence and queue level statistics to effectively communicate schedule changes and needs.
- Communicate schedule adherence issues to Team Leaders and Operations Managers.
- Use systems related to scheduling and quality assurance on a daily basis.
Education
Associate of Arts - Business Management
TVI Community College
Albuquerque, NMSkills
- Scope management
- Business analysis
- Project planning
- Meeting facilitation
- Project scheduling
- Requirements gathering
- Project management
- Cross-functional collaboration
- Agile methodology
- Budget control
- Presentations
Accomplishments
AAA Smart Home- Received the Teamwork Core Values Award Q4, 2024 for my exceptional teamwork skills in project managing the Tier A - Commercial Salesforce Integration project.
Timeline
Project Manager - PMO
AAA MWG
01.2025 - Current
Project/Product Manager - Enterprise Transformation, Marketing
AAA Smart Home
01.2023 - 01.2025
Operations Lead/People Management - L&D
05.2021 - 01.2023
Quality Assurance Analyst
05.2020 - 05.2021
Senior Specialist, RTM Analyst
Target Corporate Offices
05.2017 - 05.2020
Intraday Coordinator
Convergys/Humana Healthcare
08.2016 - 05.2017
Associate of Arts - Business Management
TVI Community College