Jason Lee
Mesa,AZ
Summary
Accomplished Lead Dispatcher with a proven track record at Venture West Aviation, enhancing dispatch efficiency and customer satisfaction. Expert in quick decision-making and motivational leadership, I have significantly contributed to team performance and service excellence. Skilled in data entry and adept at fostering strong relationships across teams, ensuring seamless operations and emergency response coordination.
Aviation professional with proven track record in orchestrating seamless flight operations and maintaining stringent safety standards. Known for collaborative approach and ability to adapt to dynamic environments. Well-versed in flight planning, communication protocols, and regulatory compliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
Venture West Aviation
09.2023 - 02.2025
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Served as a liaison between pilots, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Coordinated with emergency services, ensuring timely support during critical situations.
- Managed 2 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
Dispatcher
AeroGuard Flight Training Center
08.2020 - 09.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with pilots and personnel to coordinate a schedule of flight training utilizing multiple instructors and aircraft.
- Directed dispatching, routing, and tracking of 30 feet aircraft.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
CAE Oxford Aviation Academy
07.2019 - 08.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Skills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Incident reporting
- Delegating work
- Updating logs
- Policy enforcement
- Verifying coverage
- Training new hires
- Strong leadership
- Customer service
Accomplishments
- Collaborated with team of 50 in the development of student flight training.
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Security Identification Display Area Badge (SIDA) Training Certificates – Issued by individual airports, complying with TSA regulations.
- Airport Security Coordinator Certificate–Issued by specific airports as per TSA guidelines.
- Occupational Safety & Health Administration 10-hour General Industry Training Card – OSHA.
- Arizona Driver's License
Languages
English
Native or Bilingual
Timeline
Lead Dispatcher
Venture West Aviation
09.2023 - 02.2025
Dispatcher
AeroGuard Flight Training Center
08.2020 - 09.2023
Dispatcher
CAE Oxford Aviation Academy
07.2019 - 08.2021
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