Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Jason Meyers

Phoenix

Summary

Innovative and goal-oriented Customer Success professional committed to reducing churn and increasing ARR through new solutions. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Aligned with partner company's goals and vision to deliver measurable performance via tracked KPIs. Dedicated team player skilled at negotiation and conflict resolution.

Overview

25
25
years of professional experience

Work History

Sr. Lead/Strategic Customer Success Manager

Uberall
04.2023 - Current
  • Fostered strong customer relationships to enhance satisfaction and retention.
  • Managed book of business starting over $3 million dollars and kept churn below 5% with average NRR over 125%.
  • Played instrumental role in client satisfaction by working with operational teams for implementation of new services and product improvements.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Defined clear targets and objectives and tailored our execution to help hit client KPIs.
  • In February, 2025, earned promotion to Senior Lead CSM, managing 4 direct reports while keeping the same book of business.

Team Lead/Senior Manager, Customer Success

Reputation
02.2021 - 04.2023
  • Directed team of 8 Customer Success Managers engaged in strategic business conversations with Enterprise clients and produced NRR at 110% with $17 million book of business.
  • Managed my own book of business totaling $7 million.
  • Created customer strategies to increase customer retention and upsell of additional solutions.
  • Developed training programs for new employees, improving onboarding efficiency and team productivity.

Customer Success Manager, Enterprise/Mid-Market

Reputation
10.2018 - 02.2021
  • Managed book of business ranging from $2.5-$7 million dollars while keeping churn below 10% with average NRR over 115%.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Defined clear targets and objectives and tailored our execution to help hit client KPIs.

Digital Account Manager

G/O Digital
05.2015 - 10.2018
  • Managed book of business of $1 million in advertising spend with clients renewing on average 95% YOY.
  • Analyzed and reported digital campaign performance with focus on program optimization.
  • Created engaging content optimized for specific platforms and intended audience.
  • Drove marketing efforts by orchestrating effective SEO strategies, Social Ads and Google Ads campaigns.

Facebook Client Partner Supervisor

Revana
02.2012 - 05.2015
  • Managed team of 35 Client partners held accountable for increasing SMB customer ad spend. Helped optimize ad campaigns by performing weekly ads optimization and increased scaling of spending based on performance.
  • Worked with Facebook SMB Executives to optimize program for customer needs.
  • Drove monthly revenue management from $800k/month to $4 million/month in 6 months.

Sales Agent and Sales Supervisor

Liberty Mutual Insurance
08.2000 - 10.2010
  • Sold auto, home, liability and other various insurance products in all 50 states to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Developed tailored insurance solutions to meet client needs and enhance satisfaction.
  • Consistently achieved 150% to sales goal YOY.

Education

High School Diploma -

Taylorville Senior High School
Taylorville, IL
06.1998

Skills

  • Staff mentoring & leadership
  • Client service optimization
  • Revenue growth
  • Sales and marketing
  • Strategic planning
  • Negotiation
  • Customer relationship building
  • Customer retention

Accomplishments

  • 2021 Leader of the Year, Customer Success - Reputation
  • 2020 Q1 Top Performer - Reputation
  • 2019 Top Performer, Customer Success - Reputation
  • 2019 Q3 Top Performer, Customer Success - Reputation
  • 2017 Account Manager of the Year - G/O Digital
  • 2007 Sales Supervisor of the Year - Liberty Mutual
  • 2005 Team Lead of the Year - Liberty Mutual
  • 2002 Insurance Sales Representative of the Year - Liberty Mutual

Timeline

Sr. Lead/Strategic Customer Success Manager

Uberall
04.2023 - Current

Team Lead/Senior Manager, Customer Success

Reputation
02.2021 - 04.2023

Customer Success Manager, Enterprise/Mid-Market

Reputation
10.2018 - 02.2021

Digital Account Manager

G/O Digital
05.2015 - 10.2018

Facebook Client Partner Supervisor

Revana
02.2012 - 05.2015

Sales Agent and Sales Supervisor

Liberty Mutual Insurance
08.2000 - 10.2010

High School Diploma -

Taylorville Senior High School

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Jason Meyers