Jason Novachich
Buckeye
Summary
Proven track record in mentoring and supporting diverse teams of dispatchers and over 40 drivers, leading to significant improvements in productivity and customer satisfaction. Designed and developed effective training programs and evaluation tools that enhanced employee performance and engagement. Combined with a background including thirteen years of law enforcement dispatching and training, as well as five years as an over-the-road truck driver, this provides a comprehensive understanding of logistics operations. Committed to optimizing processes and fostering high-performing teams in a culture of continuous improvement.
Overview
12
12
years of professional experience
Work History
Operations Manager
Sunstate Equipment
Phoenix
01.2023 - 04.2025
- Mentored and managed a team of 4 dispatchers, enhancing performance for 40 drivers.
- Collaborated with operations and sales teams to improve efficiency and maintain safety standards.
- Delivered exceptional customer service, aligning with Sunstate’s commitment to outstanding experiences.
- Implemented policies and standard operating procedures, managing quality and logistics effectively.
- Provided leadership and mentoring to new employees, facilitating knowledge of company programs.
- Directed daily operations by executing short-term and long-term strategies to achieve profitability goals.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Assessed employee development needs and provided constructive feedback on progress.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Dispatch Trainer
Sunstate Equipment
Phoenix
01.2018 - 01.2023
- Developed, implemented, and deployed a comprehensive training manual that improved employee engagement, retention, and productivity.
- Facilitated training classes to communicate policies and procedures along with leadership skills to new hires.
- Designed performance evaluation tools to assess training effectiveness and employee progress.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Devised programs to develop executive potential among employees in lower-level positions.
- Explained goals and expectations required of trainees.
- Documented all training activities including attendance records, feedback forms, surveys.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Maintained up-to-date knowledge of industry trends and best practices.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Assisted with developing online learning modules for remote learners.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Resolved any issues raised by participants during the training session in a timely manner.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Adapted teaching methods according to the needs of individual learners or groups.
- Designed and developed training materials for new employees in the organization.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided feedback on employee performance based on observed results during training sessions.
- Recommended changes or improvements in existing training processes as needed.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
- Conducted testing of software and systems to ensure quality and reliability.
Dispatcher/Supervisor
Sunstate Equipment
Denver
01.2013 - 01.2018
- Mentored, trained, and managed a team of 4 dispatchers, providing guidance and support to improve individual and team performance of 21 drivers.
- Collaborated with operations and sales teams to enhance operational efficiency and uphold safety standards.
- Monitored billing processes to ensure accuracy and timeliness of customer invoicing.
- Facilitated regular team meetings to discuss performance, challenges, and opportunities for improvement.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Coordinated with sales and marketing teams to align dispatch operations with business growth strategies.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Prepared daily work and run schedules.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Addressed questions, problems or requests for service or equipment.
- Conducted regular audits of dispatch processes and documentation to ensure accuracy and compliance.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Ensured compliance with all transportation laws, regulations, and company policies.
- Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
- Updated records in the database regarding driver certifications or qualifications.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Developed contingency plans to address unexpected delays or disruptions in service.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Oversaw maintenance scheduling for the vehicle fleet to minimize downtime and maintain safety standards.
- Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.
- Maintained compliance with local laws related to transportation regulations.
- Ensured that all vehicles met DOT standards for safety inspections.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Negotiated contracts with vendors and suppliers to reduce costs and improve service quality.
- Fostered a positive work environment that encouraged teamwork and professional growth among dispatch staff.
- Trained new staff members in proper dispatch procedures.
- Established performance metrics for dispatch operations and reported regularly to senior management.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
Education
Bachelor of Science - Criminal Justice, Military Science
Metroplitan State University of Denver
Denver, CO01.1994
Skills
- Transportation planning and optimization
- Fleet management
- Regulatory compliance
- Team leadership
- Problem solving
- Customer service
- Safety management
- Training and development
- Cross-functional collaboration
- Data analysis
- Project management
- Safety compliance
- Stakeholder relations
- Administrative management
- Onboarding and orientation
- Expense optimization
- Consensus building
- Microsoft Office proficiency
- Report generation
- Performance improvement
- Policy implementation
- Performance measurement
- Team collaboration
- Recruitment and hiring
- Data evaluation
- Logistics management
- Organizational structuring
- Team building and leadership
- Revenue growth strategies
- Effective communication
- Schedule oversight and employee scheduling
- Device management (desktops, laptops, mobile)
- Data archiving and operations management
- Planning and implementation strategies
- Employee training
- Process improvement
- GUI & DOS Software Proficiency
Affiliations
- Woodworking.
- Trail hiking.
- Notoriously bad 'dad jokes' purveyor.
Accomplishments
- Employee of the Year 2017.
- Design and Development of DD90 Dispatch Training Manual used company-wide.
- Personally trained more than 70% of Dispatchers at Sunstate Equipment.
- Developed and deployed the Daily Observation Report for Managers to utilize during dispatch training company-wide.
- Mentored and coached both Inside Sales, Dispatchers, and Managers across the Nation.
References
References available upon request.
Timeline
Operations Manager
Sunstate Equipment
01.2023 - 04.2025
Dispatch Trainer
Sunstate Equipment
01.2018 - 01.2023
Dispatcher/Supervisor
Sunstate Equipment
01.2013 - 01.2018
Bachelor of Science - Criminal Justice, Military Science
Metroplitan State University of Denver
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