Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jason Obano

Arizona City

Summary

Dynamic Maintenance Technician with proven expertise at Corecivic LaPalma, adept at mechanical troubleshooting and preventive maintenance. Enhanced equipment reliability through effective problem-solving and safety awareness, significantly reducing operational downtime. Recognized for fostering a culture of continuous improvement while collaborating with teams to optimize maintenance processes and ensure compliance with industry standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Maintenance Technician

Corecivic LaPalma
07.2023 - Current
  • Utilized various hand and power tools to perform maintenance tasks.
  • Employed effective solutions to resolve problems with little oversight.
  • Conducted routine preventive maintenance to ensure equipment reliability.
  • Guided machine and equipment replacement, repair, maintenance based on work orders and specifications.
  • Adhered to safety standards, reducing workplace accidents.
  • Conducted regular equipment inspections to ensure optimal functionality.
  • Performed regular inspections of building systems, documenting all maintenance activities.
  • Executed intricate repair assignments promptly, ensuring minimal operational downtime.
  • Conducted regular maintenance checks to optimize equipment functionality.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Guided team members in following safety procedures effectively.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
  • Enhanced safety measures by performing routine inspections and identifying potential hazards.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
  • Assisted management in developing long-term plans for equipment upgrades and replacements.
  • Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
  • Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
  • Fostered culture of continuous improvement, regularly suggesting and implementing process enhancements.
  • Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
  • Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
  • Streamlined communication with other departments, ensuring maintenance issues were addressed in timely manner.
  • Improved reliability of electrical systems by conducting thorough inspections and updates.
  • Enhanced building security by upgrading and maintaining security systems and hardware.
  • Improved compliance with health and safety regulations, conducting regular audits and making necessary adjustments.
  • Improved machine efficiency, conducting regular diagnostics and repairs.
  • Replaced worn or broken parts on machines and equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Repaired and replaced pumps, valves and motors.
  • Rewired and replaced faulty electrical components in equipment.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Executed tasks within time and budget constraints.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Completed preventive maintenance on machines to enhance production and maintain quality.

Senior Customer Support Representative

Bluelink Diagnostic Solutions
06.2021 - 07.2023
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
  • Mentored junior representatives, sharing best practices for effective communication and problem-solving skills.
  • Consistently achieved high levels of customer satisfaction through proactive communication strategies such as regular followups.
  • Developed training materials for new hires, enabling faster onboarding and increased productivity from day one.
  • Provided technical support to customers, troubleshooting issues and guiding them through step-by-step solutions.
  • Collaborated with cross-functional teams to identify and implement solutions for recurring customer issues.
  • Provided timely feedback to the product development team, resulting in enhanced features and overall user experience improvements.
  • Reduced customer complaints by providing consistent and high-quality support services.
  • Established rapport with key clients, fostering long-term relationships built on trust and exceptional service quality.
  • Ensured adherence to company policies when handling sensitive customer information or transactions requiring heightened security measures.
  • Leveraged strong multitasking abilities to manage multiple cases simultaneously while maintaining attention to detail and accuracy.
  • Managed escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.

Correctional Officer

Corecivic LaPalma
02.2018 - 06.2021
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Observed behavior of residents individually and in groups.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
  • Promoted inmate welfare by monitoring and addressing health concerns promptly.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Enhanced facility safety by conducting regular and thorough cell inspections.
  • Bolstered team morale and cooperation through effective leadership and communication.
  • Cultivated positive relations with inmates, reducing tensions and promoting safer environment.
  • Reduced inmate altercations through proactive conflict resolution strategies.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Enhanced staff training programs, leading to improved operational standards.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Mitigated potential security breaches with vigilant contraband detection practices.
  • Maintained detailed records of inmate behavior and activity, contributing to facility security.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised inmates during meals, recreation and other activities.
  • Documented inmate behavior and activities in logbooks.
  • Investigated and responded to incidents of inmate misconduct.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Built solid relationships with staff and residents to keep institution safe and secure.

Emergency Medical Technician

AMR Ambulance
06.2011 - 02.2018
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Reduced response times by effectively coordinating with dispatchers and following established protocols.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
  • Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
  • Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
  • Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Strengthened teamwork among EMS colleagues by actively engaging in constructive discussions for continuous improvement opportunities within the organization.
  • Upheld high-quality service standards by consistently meeting or exceeding performance evaluation benchmarks set forth by management.
  • Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
  • Participated in continuous education workshops to stay updated on latest emergency medical techniques and protocols.
  • Administered emergency medical care to stabilize patients for safe transport to healthcare facilities, improving outcomes.
  • Responded to wide range of emergency calls, from traffic accidents to acute medical conditions, demonstrating versatility and quick-thinking.
  • Coordinated with dispatch and other emergency services to optimize response times and resource allocation.
  • Ensured rigorous adherence to sanitation protocols, maintaining high standards of cleanliness and infection control in ambulance and equipment.
  • Conducted detailed patient assessments to identify medical needs, ensuring tailored and effective treatment plans.
  • Adapted to challenging and diverse environments, from urban settings to remote areas, ensuring high-quality care regardless of location.
  • Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
  • Collaborated with law enforcement and fire department personnel to secure accident scenes, enhancing operational safety for all involved.
  • Improved community safety through active participation in public health education programs.
  • Documented detailed patient care reports, providing essential information for hospital staff and aiding in seamless care transitions.
  • Enhanced team performance with regular participation in simulation training exercises, sharpening skills and improving response strategies.
  • Led training sessions for junior EMTs, enhancing team competency and readiness for emergency responses.
  • Improved patient reassurance and cooperation during emergencies by employing excellent interpersonal and communication skills.
  • Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
  • Streamlined patient handoff procedures with hospital staff, reducing wait times and improving patient flow.
  • Fostered strong relationships with local community organizations to support health and safety initiatives, increasing public trust and engagement.
  • Utilized advanced communication equipment to coordinate effectively with team members and other emergency services, optimizing operational efficiency.
  • Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
  • Enhanced patient survival rates by promptly providing life-saving interventions during critical emergencies.
  • Assisted with lifting and moving patients.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Responded to 911 calls for medical emergencies.
  • Delivered emotional support to patients and families.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Handled patient transfers from one medical facility to another.
  • Coordinated with treatment center personnel to obtain patients' vital statistics and medical history.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Trained new EMTs on proper protocols and procedures.
  • Observed patient behavior to report changes to medical personnel.
  • Utilized communication devices to maintain contact with supervisors.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Conducted patient intake and triage procedures.
  • Collaborated with medical doctors and other healthcare professionals.
  • Provided patient families with post-medical care instructions.
  • Educated public on emergency medical services.
  • Performed medical tests and collected samples for laboratory analysis.
  • Dispensed medications and monitored patient reactions.

Maintenance Technician

Walmart
06.2005 - 06.2011
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.

Correctional Officer

Arizona Department of Corrections
09.2003 - 06.2005
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

Technical Support Engineer

US Army
04.1999 - 04.2003

Education

Certificate Of Technical Studies - Emergency Medicine

Central Arizona College
Coolidge, AZ

Certificate Of Technical Studies - Automotive Maintenance

Pima Community College
Tucson, AZ

Master Of Sciences - Civil Engineering

New Manhattan University
Army Education Center

Bachelor In Architectural Studies -

Arizona State University
Tempe, AZ

Skills

  • Preventive Maintenance
  • Building maintenance
  • Mechanical troubleshooting
  • Troubleshooting skills
  • Safety awareness
  • Electrical troubleshooting
  • Mechanical repair
  • Equipment installation
  • Equipment Repair
  • Parts replacement
  • Hand and power tools
  • Tool management
  • Plumbing
  • Lockout and tagout procedures
  • Drywall repair
  • Painting
  • Power tools proficiency
  • Plumbing repairs
  • Apartment maintenance
  • OSHA
  • Drywalling
  • Groundskeeping
  • Industrial equipment
  • Hydraulic systems
  • Electrical panels
  • Door hardware
  • Service-oriented mindset
  • System installations
  • Machine lubrication
  • Lighting systems
  • Maintenance scheduling
  • Commercial construction experience
  • Mechanical aptitude
  • Documentation
  • Residential construction
  • Supply management
  • Motor controls
  • Pneumatic systems
  • Project management
  • Facility management
  • Conveyor systems
  • Codes compliance
  • Air filtration
  • Proficient in software
  • Gas detection
  • Steam systems
  • Fire alarm systems
  • Roofing
  • Energy management
  • Construction management
  • Problem-solving
  • Organizational growth
  • Blueprint and schematics
  • Building automation
  • Plumbing repair
  • Safety-oriented mindset
  • Power and hand tool use
  • Roof maintenance
  • Field maintenance
  • Reporting and documentation
  • Grounds upkeep
  • Maintaining components
  • Willing to learn
  • Equipment troubleshooting
  • Hand and power tool use
  • Hand and power tool operation
  • Critical thinking
  • Clear communication
  • Wiring installation and repair
  • Problem detection and resolution
  • General Plumbing

Certification

Arizona Corporation Commission - Master Gas Certified.

Timeline

Maintenance Technician

Corecivic LaPalma
07.2023 - Current

Senior Customer Support Representative

Bluelink Diagnostic Solutions
06.2021 - 07.2023

Correctional Officer

Corecivic LaPalma
02.2018 - 06.2021

Emergency Medical Technician

AMR Ambulance
06.2011 - 02.2018

Maintenance Technician

Walmart
06.2005 - 06.2011

Correctional Officer

Arizona Department of Corrections
09.2003 - 06.2005

Technical Support Engineer

US Army
04.1999 - 04.2003

Certificate Of Technical Studies - Emergency Medicine

Central Arizona College

Certificate Of Technical Studies - Automotive Maintenance

Pima Community College

Master Of Sciences - Civil Engineering

New Manhattan University

Bachelor In Architectural Studies -

Arizona State University

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Jason Obano