Jason Paez
4442 N. 21st Ave, Phoenix,AZ
Summary
Professional with experience in customer service and safety protocols. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers. Always ready to assist training graduates to fine tune themselves to their new roles as well making suggestions for seamless adjustments to the flight attendant culture to ensure success in both work environment and outside of work.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Frontier Airlines
04.2018 - Current
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Certified Clinical Hemodialysis Technician
Davita Raven Dialysis
08.2007 - 01.2020
- Basic patient care duties involve dialysis machine preparation and maintenance for treatment
- Direct patient care including: cannulation, specific medication administration, treatment monitoring, and charting.
- CPR instructor & Kidney Disease educator
- Positions trained as administrative assistant and clerical duties
- Patient education manager
- Fire and disaster safety manager
- Facility preceptor for new technicians and nurses, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Maintained compliance with state regulations governing clinical practice, adhering to organizational policies and procedures at all times during service provision.
- Facility auditor for both direct patient care technique and charting.
- Facility team was one of two specially selected for piloting new programs for training, patient education, and facility operations to be used both nationally and internationally .
Reservation Representative
American Airlines
01.2005 - 01.2007
- Facilitated the sale of American Airlines service to prospective customers by answering incoming calls and assisting customers in reaching satisfactory solutions to their needs
- Maintains company standards concerning quality and quantity of work to ensure maximum sales effectiveness and standards of efficient, accurate and courteous service
- Used specific sales techniques while providing schedules, fare and flight information to customers in a manner that meets the standards of high customer service
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Receive and book a reservation in 150 seconds
Caregiver
Assisted Living Caregiver
01.2002 - 01.2007
- Cared for elderly patients with dementia
- Helped with medication management
- Performed daily activities based on patient needs
- Collaborated with the care team to make the experience with the patient the best it could be
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Education
Mandarin language and culture
Tucson Chinese Cultural Center
Tucson, AZ01.2007
Mandarin language and culture
University of Arizona
Tucson, AZ01.2005
General Education Courses
Pima Community College
Tucson, AZ01.2005
High School Diploma -
Amphitheater High School
Tucson, AZ01.2004
Skills
- Proficient in Microsoft office
- Writing curriculum for educational instructions
- Public speaking
- Teaching one on one and classroom setting
- Time Management
- Organizational Leadership
- Conflict resolution
- Teamwork and ability to adapt to constant change
- Innovative to find solutions to unique problems
- Specialized in319,320,320 Airbus
- Calm under pressure
- Self Managed
- Emergency response
- Customer and Patient oriented
- Coaching
- Strong work ethic
Accomplishments
- DOT and FAA certified Flight attendant
- Certified Kidney Smart Educator
- Graduate of Accelerated Mandarin Learning Program
- Graduate of Pioneer Teaching and Speaking Program
Leadership Accolades
- Dialysis Preceptor (2012 -2020)
- CPR Instructor American Heart Association (2015-2020)
- Chinese Community Volunteer (Program Founder) (2004-2012)
- Tucson Convention Center First Aid Attendant (2002-2012)
Timeline
Flight Attendant
Frontier Airlines
04.2018 - Current
Certified Clinical Hemodialysis Technician
Davita Raven Dialysis
08.2007 - 01.2020
Reservation Representative
American Airlines
01.2005 - 01.2007
Caregiver
Assisted Living Caregiver
01.2002 - 01.2007
Mandarin language and culture
Tucson Chinese Cultural Center
Mandarin language and culture
University of Arizona
General Education Courses
Pima Community College
High School Diploma -
Amphitheater High School
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