Dedicated leader with a strong focus on team dynamics and performance management. Experienced in mentoring and developing staff, driving continuous improvements to exceed operational goals and enhance overall productivity.
Overview
18
18
years of professional experience
Work History
Autonomous Supervisor
FMI
Bagdad
01.2024 - 01.2026
Managed team of 7-8 employees, ensuring high productivity and quality standards were met.
Supervised daily operations and ensured adherence to company policies.
Monitored employee performance, delivering constructive feedback to improve individual and team outcomes.
Monitored employee productivity to provide constructive feedback and coaching.
Facilitated communication between team members and upper management to ensure alignment and address concerns.
Coordinated schedules to enhance workflow and resource allocation.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Followed company policies to ensure compliance and alignment with objectives.
Dispatch Supervisor
FMI
Bagdad
01.2020 - 01.2024
Supervised daily dispatch operations to ensure timely deliveries.
Coordinated daily dispatch activities to maintain smooth operations.
Implemented process improvements to enhance workflow and reduce delays.
Implemented strategies for improved route optimization across all areas of operation.
Trained new employees on dispatch procedures to enhance team competency.
Supervised the training of new hires in dispatching protocols and processes.
Responded quickly to emergency situations involving dispatched vehicles or personnel.
Monitored incoming calls to ensure they were handled promptly and correctly.
Tracked and reported on dispatcher performance metrics.
Heavy Equipment Operator
FMI
Bagdad
04.2011 - 01.2020
Operated a variety of heavy equipment such as Haul Trucks, Water Trucks, Compactors, Drills, Rubber Tire Dozers and Shovels to move earth and materials.
Operated heavy machinery to complete excavation and mining tasks.
Conducted routine inspections on equipment to maintain operational safety and prevent downtime.
Monitored equipment performance and promptly reported issues to supervisors to facilitate timely repairs.
Utilized various equipment to efficiently complete assigned tasks in a timely manner.
Followed established procedures for safely operating machinery while adhering to company policies at all times.
Followed safety protocols to minimize hazards during equipment operation.
Operated machinery to reduce accidents or injury.
Conducted pre-operation checklists on all assigned machines prior to use each day.
Assisted in training new operators on machinery handling and safety procedures.
Account Manager
Nackard Beverage
Flagstaff
01.2008 - 04.2011
Acted as the main point of contact for client concerns and facilitated effective communication and resolution.
Cultivated client relationships, enhancing satisfaction and promoting retention.
Managed multiple accounts simultaneously while meeting deadlines.
Resolved customer inquiries and complaints in a timely manner.
Coordinated product deliveries and managed inventory with logistics team to meet client needs.
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Autonomous Vehicle Operator - Data Collection at Applied Intuition (on contract)Autonomous Vehicle Operator - Data Collection at Applied Intuition (on contract)