Jason Sczepanski
Lake Havasu City
Summary
Results-driven Key Account Manager known for unparalleled productivity and efficient task completion. Possess strong skills in strategic account planning, negotiation, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring success in managing key accounts and fostering long-term business partnerships.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Product Support Manager, Key Accounts - United Rentals
LGMG North America
05.2023 - Current
- Ensured LGMG fleet operated with less than 5% downtime.
- Monitored LGMG compliance with all service requirements established by United Rentals.
- Aid in managing twelve regional Service Managers between the US and Canada.
- Served as primary contact for UR's executive Service Leadership, facilitating communication and alignment on service strategies.
- Facilitated monthly meetings with LGMG service team to review service performance against UR's expectations.
- Schedule and plan training events for UR's service team.
- Mentored and trained LGMG RSMs on effective management practices for their assigned UR locations.
- Planned visits to more than 500 UR locations throughout the year.
- Support LGMG's sales team at all events that we sponsor for UR.
- Report to LGMG Executive leadership on all Key service issues.
Regional Service Manager
LGMG North America
05.2022 - 05.2023
- Provided support and training for fifty different customers in the southwest territory (CA, NV, UT, AZ, NM, TX, CO).
- Managed all down LGMG machines and assisted customers in repairs.
- Travelled around assigned territory maintaining good customer relations.
- Performed product familiarization and service training for all LGMG machines.
- Maintained and managed a work log of all customer interactions.
- Rated best managed territory in the company in 2023.
Service and Warehouse manager
LGMG North America
La Mirada
09.2020 - 05.2022
- Responsible for Service, Sales, Parts, Logistics, and employee onboarding for LGMG west of Colorado.
- In charge of: processing employee payroll, scheduling all inbound and outbound logistics, fulfilling and shipping all parts orders, responding to all service calls and prepping all machines for delivery out of my two facilities in southern California.
- Supported and managed our sales team in which our first year we sold 8 million dollars in fleet, exceeding the 2 million dollar goal set by headquarters.
Lead shop mechanic
Sonsray Machinery LLC / Case Equipment
06.2019 - 05.2020
- Repair, maintain, and service all case equipment makes and models.
- Supported shop foreman in delegating tasks to mechanics, enhancing workflow efficiency on my side of the shop.
- Assisted shop foreman in delegating work to mechanics on my side of the shop.
- Trained and assisted other technicians.
- Help parts department with researching parts, training new parts reps with basic equipment knowledge, part identification and location, and aid in parts customer service as needed.
- Assisted shop foreman with bi-weekly safety meetings and meeting topics.
- Aided service advisors in accurately quoting customer repairs, improving customer satisfaction.
- Collaborated with parts department on research, trained new parts reps in equipment knowledge, part identification, and location, and provided customer service support.
Field Technician
Sunstate Equipment
08.2017 - 06.2019
- Maintain / repair Sunstate's fleet of heavy equipment, order parts, process paperwork daily, manage truck inventory, and work with peers to solve onsite problems in a timely manner.
- Provide excellent in field customer service.
- Inspect and repair complex hydraulic and electrical system components and sub-components according to standards set by manufacturer specifications and within allotted time.
Field Technician/Service Manager/Central Service Dispatch
Sunbelt Rentals
Long Beach
09.2014 - 11.2016
- Answered and processed service calls for Southern California. Ordered parts and managed inventory for field technicians.
- Acted as branch manager (PC833 central services): Processed payroll in Workday, scheduled shifts for 15 field service technicians, processed purchase orders, collaborated with corporate daily, cleared purchasing halt reports, filed paperwork per company guidelines, responded to emails, coordinated with other branch managers to resolve field service issues promptly.
- Central Services Dispatcher: Answered, processed, and dispatched all service calls for Southern California. Ordered parts/inventory for the field technicians, processed their paperwork within wynn, filed warranty and customer damage claims, Provided customers with repair quotes and ensured that PM compliance for the District was staying within corporate compliance standards.
Education
CNS(Computer Networking) Associates program -
Itt Technical Institute
Orange , CA 06.2010 - 01.2012
Russian 1 Language Course -
Community College of Southern Nevada
Associates Degree -
Community College of the Air Force
high school diploma -
Coleman High School
Coleman, MI 08.1994 - 06.1998
Skills
- Technical Support
- Customer Support
- Account management
- Client relations
- Relationship management
- Account Development Force
- Operations Management
- Logistics
- Rental Operations
- MEWP's
- Processing Payroll
- Workday Payroll
- ADP Payroll
- Scheduling
- Managing Employee Workload
- Trainer
- Training design
- Mentorship
- Team Building
- Team collaboration
- Leadership
- Supervisor
- Problem Solving
- Conflict resolution
- Effective communication
- Time Management
- Strategic planning
- Expense Reports
- Microsoft 365
- Google Docs
- SAP
- Adobe
- Parts logistics
- Equipment maintenance
- Relationship Building
- Effective communication
- Strategic planning
- Time management
- Client relations
Specialized Military Training
- Special Purpose Vehicle Maintenance Apprentice Course, 272, 03/01/99
- Advanced Automotive Maintenance, reading schematics and specialized tools
- Champion Grader, special adjustments, hydraulic system and troubleshooting
- Southwest 25k Cargo Loader, troubleshoot hydraulics, pneumatics and electrical schematic breakdown
- Oshkosh Snowplow, troubleshoot common system failures with overall vehicle
- Tymco Sweeper, Adjust, modify and service using specialized tools and equipment
- Entwisle Aircraft Towing Tractor, fundamentals of system components
- Landoll Deicer, troubleshoot and repair pumping, hydraulics, electrical systems and burner unit
- Tunner 60K Cargo Loader, maintenance and repair of complex vehicle systems, special adjustments, special tools, hydraulic and electrical schematic breakdown
- Advanced Diesel Course, in depth diesel engine troubleshooting and repair course
- 02 Diesel Training Course, familiarization with 02 diesel product and fuel system modifications
Personal Information
Title: Service Manager/ Heavy Equipment Mechanic
Educational Course Work
- Case new hire training, 120, 09/01/19
- Case EST training, 16, 09/01/19
- Case product familiarization, 30, 10/01/19
- Case Electrical and advanced electronics training, 30, 11/01/19
- Case Hydraulic training course, 35, 12/01/19
- Crown DP Training course, 160, 10/01/10
- Interservice Mechanic Apprentice Course, 400, 01/01/99
Licenses Certificates
- Sunbelt Service leader training, 01/01/14
- Refinery Safety Orientation, 10/01/08
- JLG and Genie Lift Training, 06/01/05
- Skyjack training, 01/01/15
- Supervisor Safety Training, 09/01/04
- Airman Leadership School, 08/01/04
- Hazardous Waste Management Training, 07/01/02
Timeline
Product Support Manager, Key Accounts - United Rentals
LGMG North America
05.2023 - Current
Regional Service Manager
LGMG North America
05.2022 - 05.2023
Service and Warehouse manager
LGMG North America
09.2020 - 05.2022
Lead shop mechanic
Sonsray Machinery LLC / Case Equipment
06.2019 - 05.2020
Field Technician
Sunstate Equipment
08.2017 - 06.2019
Field Technician/Service Manager/Central Service Dispatch
Sunbelt Rentals
09.2014 - 11.2016
CNS(Computer Networking) Associates program -
Itt Technical Institute
06.2010 - 01.2012
high school diploma -
Coleman High School
08.1994 - 06.1998
Russian 1 Language Course -
Community College of Southern Nevada
Associates Degree -
Community College of the Air Force