Jason Spielman
Lake Havasu City,AZ
Summary
Dynamic auto body professional with extensive experience at Progressive, excelling in vehicle damage assessment and claims processing. Proven track record in customer service and industry compliance, leveraging strong restoration techniques and effective communication to enhance repair quality and client satisfaction. Committed to delivering exceptional results and fostering positive relationships with body shops.
Overview
18
18
years of professional experience
Work History
Managed Repair Representative
Progressive
08.2016 - Current
- Complete vehicle damage estimates and ensure the estimates are accurate and in accordance with the terms of Progressive’s policy contracts, Progressive’s physical damage standards and state regulations. Work with repair shops to facilitate timely completion of repairs and to ensure the quality of repairs meets customer and Progressive expectations.
- Accurately and timely inspect vehicles and write estimates, document claim related information appropriately, and make decisions consistent with claims standards and local laws. Developelop and maintain relationships with shop owners, managers, and technicians. Completeplete estimates timely, update PD Suite appropriately and meet productivity goals. Identifyentify related and unrelated damage.
- Evaluate and execute payments of claims and resolution of claims without payments.
- Make total loss determination and establish total loss evaluations.
- Review and assess validity of supplement requests.
Auto Body Shop Owner
Self-employeed
04.2015 - 06.2017
- Managed daily operations, ensuring high-quality repairs and customer satisfaction.
- Developed and implemented effective marketing strategies to increase local brand awareness.
- Trained and mentored staff on best practices for vehicle repair and customer service excellence.
- Oversaw inventory management, optimizing supply usage and reducing waste.
- Specialized in Vehicle Restoration, Motorhome and Boat Fiberglass repair.
Auto Body Estimator
Caliber Collision
03.2007 - 04.2015
- Analyzed vehicle damage to create accurate repair estimates and timelines.
- Collaborated with insurance adjusters to ensure seamless claims processing.
- Utilized estimating software to generate detailed reports for customer reviews.
- Reviewed repair orders and ensured compliance with industry standards and guidelines.
Education
High School Diploma -
Thousand Oaks High School
Thousand Oaks, CA06-1988
Skills
- Customer service focus
- Professionalism and ethics
- Industry awareness
- Auto body repair
- Restoration techniques
- Insurance procedures
- Claims processing
- Vehicle inspection
- Damage assessment
- Cost estimation
Timeline
Managed Repair Representative
Progressive
08.2016 - Current
Auto Body Shop Owner
Self-employeed
04.2015 - 06.2017
Auto Body Estimator
Caliber Collision
03.2007 - 04.2015
High School Diploma -
Thousand Oaks High School
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