Jason Weah
Goodyear
Summary
Dynamic professional with a proven track record at USAA Federal Savings Bank, excelling in crisis intervention and conflict resolution. Adept at enhancing customer satisfaction through personalized solutions and exceptional service. Skilled in document management and team collaboration, fostering strong relationships that drive referrals and repeat business.
Overview
6
6
years of professional experience
Work History
Banking Specialist
USAA Federal Savings Bank
01.2025 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Presented products and services to customers using in-depth knowledge to answer questions.
Behavior Interventionist
City of Dane County
02.2024 - 01.2025
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Completed observations of students in classroom and social situations.
- Established rapport with each student, building trust and fostering a safe environment conducive to learning and growth.
Financial Services Representative
WestPoint Financial Group
11.2022 - 01.2025
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Youth Football Coach
Friends University
08.2019 - 07.2021
- Maintained open lines of communication with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
- Kept accurate records of player attendance, statistics, and achievements for use in future evaluations or recommendations.
- Enhanced team unity by promoting a positive environment and fostering strong relationships among players.
- Increased player retention through consistent communication, motivation, and support for personal development.
- Boosted player confidence, utilizing constructive feedback and encouragement during practices and games.
Physical Therapist Intern
Advance Physical Therapy & Rehabilitation
12.2020 - 06.2021
- Observed patient tolerance and status during treatment to modify treatment program if necessary.
- Performed therapy interventions utilizing standard physical therapy techniques and skills.
- Worked one-on-one to restore function, relieve pain and prevent disability.
- Administered initial and on-going assessments of patient's condition.
- Taught patients how to live within limits of capabilities and celebrated successes.
Education
Associate of Science - Physics
Madison Area Technical College
Madison, WI05-2022
Bachelor of Science - Kinesiology
Friends University
Wichita, KS05-2021
Associate of Arts - Liberal Studies
Lackawanna College
Scranton, PA12-2018
Skills
- Crisis intervention
- Intervention planning
- Document management
- Data analysis
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
- Problem-solving skills
- MS office
- Detail-oriented
- Relation Building
Timeline
Banking Specialist
USAA Federal Savings Bank
01.2025 - Current
Behavior Interventionist
City of Dane County
02.2024 - 01.2025
Financial Services Representative
WestPoint Financial Group
11.2022 - 01.2025
Physical Therapist Intern
Advance Physical Therapy & Rehabilitation
12.2020 - 06.2021
Youth Football Coach
Friends University
08.2019 - 07.2021
Associate of Science - Physics
Madison Area Technical College
Bachelor of Science - Kinesiology
Friends University
Associate of Arts - Liberal Studies
Lackawanna College
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