Jason Webb
Surprise
Summary
Dynamic leader with a proven track record at Wholesale Merchant Solutions, excelling in strategic planning and operational excellence. Successfully enhanced customer satisfaction and compliance while driving revenue growth. Adept at team building and contract negotiation, I foster a culture of integrity and continuous improvement to achieve outstanding results.
Overview
18
18
years of professional experience
Work History
President
Wholesale Merchant Solutions
06.2016 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
Merchant Services Agent Independant
Jason Webb
10.2013 - 06.2016
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Implemented effective merchandising strategies to maximize sales and profitability.
- Adapted quickly to changing market conditions, maintaining competitive pricing and product offerings.
- Conducted market research to identify trends, enabling introduction of in-demand products.
Owner
Ezod Autoglass
04.2009 - 06.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Internet Sales Director
Chapman Scottsdale Autoplex
03.2007 - 04.2009
- Managed a team of sales professionals, resulting in improved customer satisfaction and higher online sales.
- Improved overall customer satisfaction ratings by implementing a proactive follow-up process with clients after completing transactions.
- Developed a deep understanding of competitor offerings in order to effectively position the company''s products as superior solutions within the market.
- Conducted regular performance reviews for team members, identifying areas of improvement and providing constructive feedback to facilitate growth.
- Consistently exceeded monthly sales targets through diligent prospecting efforts and strategic outreach initiatives.
- Streamlined internal processes within the sales department to improve efficiency and productivity among team members.
- Provided training sessions for new hires on company policies, processes, and software programs, ensuring they were well-equipped for success in their roles.
Education
Associate of Applied Science - Automotive Sciences
Universal Technical Institute
Phoenix, AZ06-1996
Skills
- Leadership team building
- Organizational leadership
- Strategic planning
- Operational excellence
- Operations management
- Project management
- Integrity and ethics
- Contract negotiation
- Revenue generation
Timeline
President
Wholesale Merchant Solutions
06.2016 - Current
Merchant Services Agent Independant
Jason Webb
10.2013 - 06.2016
Owner
Ezod Autoglass
04.2009 - 06.2013
Internet Sales Director
Chapman Scottsdale Autoplex
03.2007 - 04.2009
Associate of Applied Science - Automotive Sciences
Universal Technical Institute
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