Jaswinder Singh
Scottsdale
Summary
A dedicated professional with 6+ years of customer service experience with a handle of supervisor experience as well. My focus is to provide the customers with an experience that they will cherish throughout their involvement. Now I'm looking to contribute my expertise and skill to a driven company.
Overview
2026
2026
years of professional experience
Work History
LDU Adjuster
AllState
Chandler, AZ
2021 - Current
- Investigated and resolved auto liability claims by analyzing policies, accident facts, recorded statements, police reports, and supporting documentation
- Maintained detailed claim documentation to support compliance, audits, and potential litigation
- Demonstrated strong decision-making in fast-paced environments with minimal supervision
Claims Representative
State Farm
Tempe, AZ
2018 - 2021
- Resolved complex customer inquiries while adhering to policy and procedural standards
- De-escalated high-emotion situations using active listening and problem-solving skills
- Documented interactions accurately within internal systems
Agent Services Representative
PayPal
Chandler, AZ
01.2014 - 2018
- Analyzed customer feedback to identify process improvements, increasing overall satisfaction ratings.
- Streamlined workflows using automation tools, resulting in faster resolution times for customer inquiries.
- Informed clients of policies and procedures.
Manager
GC Services
Mesa, AZ
01.2010 - 01.2014
- Mentored staff on best practices in collections and customer communication techniques.
- Analyzed collection data to identify trends, informing strategic decisions on account management.
- Resolved escalated customer disputes effectively, maintaining positive relationships while ensuring compliance.
Education
Associates Degree - Business
Chandler- Gilbert Community College
Bachelor Degree - Finance
Arizona State University
Skills
- Insurance regulations
- Critical thinking
- Quality control
- Active listening
- Decision-making
- Claims processing
- Problem-solving
- Highly motivated
- Team collaboration
Timeline
Agent Services Representative
PayPal
01.2014 - 2018
Manager
GC Services
01.2010 - 01.2014
LDU Adjuster
AllState
2021 - Current
Claims Representative
State Farm
2018 - 2021
Associates Degree - Business
Chandler- Gilbert Community College
Bachelor Degree - Finance
Arizona State University