Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaswinder Singh

Scottsdale

Summary

A dedicated professional with 6+ years of customer service experience with a handle of supervisor experience as well. My focus is to provide the customers with an experience that they will cherish throughout their involvement. Now I'm looking to contribute my expertise and skill to a driven company.

Overview

2026
2026
years of professional experience

Work History

LDU Adjuster

AllState
Chandler, AZ
2021 - Current
  • Investigated and resolved auto liability claims by analyzing policies, accident facts, recorded statements, police reports, and supporting documentation
  • Maintained detailed claim documentation to support compliance, audits, and potential litigation
  • Demonstrated strong decision-making in fast-paced environments with minimal supervision

Claims Representative

State Farm
Tempe, AZ
2018 - 2021
  • Resolved complex customer inquiries while adhering to policy and procedural standards
  • De-escalated high-emotion situations using active listening and problem-solving skills
  • Documented interactions accurately within internal systems

Agent Services Representative

PayPal
Chandler, AZ
01.2014 - 2018
  • Analyzed customer feedback to identify process improvements, increasing overall satisfaction ratings.
  • Streamlined workflows using automation tools, resulting in faster resolution times for customer inquiries.
  • Informed clients of policies and procedures.

Manager

GC Services
Mesa, AZ
01.2010 - 01.2014
  • Mentored staff on best practices in collections and customer communication techniques.
  • Analyzed collection data to identify trends, informing strategic decisions on account management.
  • Resolved escalated customer disputes effectively, maintaining positive relationships while ensuring compliance.

Education

Associates Degree - Business

Chandler- Gilbert Community College

Bachelor Degree - Finance

Arizona State University

Skills

  • Insurance regulations
  • Critical thinking
  • Quality control
  • Active listening
  • Decision-making
  • Claims processing
  • Problem-solving
  • Highly motivated
  • Team collaboration

Timeline

Agent Services Representative

PayPal
01.2014 - 2018

Manager

GC Services
01.2010 - 01.2014

LDU Adjuster

AllState
2021 - Current

Claims Representative

State Farm
2018 - 2021

Associates Degree - Business

Chandler- Gilbert Community College

Bachelor Degree - Finance

Arizona State University
Jaswinder Singh