Jatavia Edwards-Carroll
Phoenix
Summary
Motivated and reliable professional with prior experience working in hectic customer service settings. experienced in problem-solving, communication, and professionally managing large numbers of client interactions. well known for maintaining composure under pressure, developing good relationships, and contributing to team success.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Direct Support Professional
Home Assist Health
Phoenix
01.2026 - Current
- Supported individuals with daily living tasks and personal care activities to enhance independence.
- Promoted positive behavior by modeling appropriate responses and reinforcing desired actions.
- Observed client behavior and communicated changes to supervisor for timely intervention.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted with planning and coordination of activities and outings based on individual needs.
Cashier
Peter Piper's Pizza
Mesa
06.2025 - 08.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high-level of customer service to customers using active listening and engagement skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
Restaurant Hostess
Longhorn Steakhouse
Phoenix
01.2025 - 05.2025
- Greeted and welcomed guests upon arrival at the restaurant.
- Provided menus and informed guests about daily specials promptly.
- Coordinated reservations and optimized seating arrangements to enhance guest flow.
- Managed reservations, waitlists, and special requests for large parties.
- Processed phone inquiries to schedule and confirm reservations, record takeout orders, and provide timely responses to service questions.
- Addressed guest inquiries and resolved minor issues to ensure a positive dining experience.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Collaborated with team members to enhance overall dining experience.
Education
High School Diploma -
Betty H. Fairfax
Laveen, AZ05-2025
Skills
- Customer service
- De-escalation & Conflict resolution
- Active Listening
- Strong Verbal Communication
- Persuasive Communication
- Problem-Solving
- High-Volume Call Handling
- Multitasking Between Screens
- Time management
- Customer Retention
- Sales techniques
- POS systems
- Team collaboration
- Fast-Paced Environment
Certification
CPR/First Aid
Timeline
Direct Support Professional
Home Assist Health
01.2026 - Current
Cashier
Peter Piper's Pizza
06.2025 - 08.2025
Restaurant Hostess
Longhorn Steakhouse
01.2025 - 05.2025
High School Diploma -
Betty H. Fairfax