Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jauan Belcher

Mesa

Summary

Dynamic Customer Service Representative with proven success at Contact Solutions Network, excelling in client engagement and problem resolution. Skilled in data entry and Microsoft Excel, I consistently achieved high call volumes while building rapport and ensuring customer satisfaction. Adept at navigating multiple systems to enhance service delivery and drive results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Contact Solutions Network
01.2024 - 04.2025

Making outbound calls to clients 50-64 to help get eligible for social security disability benefits.

Making 80-100 calls a day

Multi tasking multiple screens and tabs

Emailing or chatting with clients about any questions or concerns.

Customer Service Representative

Fusion Power
06.2023 - 01.2024

Making outbound calls

Setting up appointments for field to potential solar panel customers

Multi tasking two screens

Using multiple tabs Google, google maps, emails, excel.

Making about 100 outbound calls a day.

Customer Service Representative

WWW Grainger
01.2020 - 06.2023

Taking 75-100 inbound call

Placing customers orders

Helping customers find correct items to be purchased.

Tracking orders if need be through multiple carriers. Occasionally contacting technical support.

Taking payments.

Customer Service Representative

IPacesetters
01.2016 - 01.2020

Making about 80 outbound calls to current ComCast customers.

Doing retention

Renewing customers promotional deals

Occasionally taking payments

Education

Diploma - African-American Studies

Columbus West High School
Columbus, OH
06.1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Microsoft outlook
  • Appointment scheduling
  • Building rapport
  • Order fulfillment

Timeline

Customer Service Representative

Contact Solutions Network
01.2024 - 04.2025

Customer Service Representative

Fusion Power
06.2023 - 01.2024

Customer Service Representative

WWW Grainger
01.2020 - 06.2023

Customer Service Representative

IPacesetters
01.2016 - 01.2020

Diploma - African-American Studies

Columbus West High School
Jauan Belcher