Dynamic Customer Service Representative with proven success at Contact Solutions Network, excelling in client engagement and problem resolution. Skilled in data entry and Microsoft Excel, I consistently achieved high call volumes while building rapport and ensuring customer satisfaction. Adept at navigating multiple systems to enhance service delivery and drive results.
Making outbound calls to clients 50-64 to help get eligible for social security disability benefits.
Making 80-100 calls a day
Multi tasking multiple screens and tabs
Emailing or chatting with clients about any questions or concerns.
Making outbound calls
Setting up appointments for field to potential solar panel customers
Multi tasking two screens
Using multiple tabs Google, google maps, emails, excel.
Making about 100 outbound calls a day.
Taking 75-100 inbound call
Placing customers orders
Helping customers find correct items to be purchased.
Tracking orders if need be through multiple carriers. Occasionally contacting technical support.
Taking payments.
Making about 80 outbound calls to current ComCast customers.
Doing retention
Renewing customers promotional deals
Occasionally taking payments