Javan Cortes
Phoenix
Summary
I am a motivated, hard working individual. I strive to always do my best work and have experience working with people and working with teams. I am looking to commit and further my professional career at a company that promotes integrity and success and will work to improve not only myself through this job, but also my fellow co-workers. My schedule is flexible and I am more than happy to work with the company to work around any days the company may need me.
Overview
9
9
years of professional experience
Work History
Account Success Representative
Waste Managment
Phoenix
10.2023 - Current
- Facilitated efficient communication between customers and service teams to resolve issues.
- Handled challenging calls with strong telephone etiquette, ensuring customer satisfaction and resolution.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Successfully completed Factor 8 training to enhance customer service skills.
- Assisted in training the new hires and showing how to be successful in ASR roll.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Generated leads for existing customers to support their new business initiatives.
- Chosen by leadership to assist with multiple special projects.
- Collecting past due accounts and processing NRI.
CSR 2
Consumer Cellular
Phoenix
01.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Manufacturing Technician
Intel
Chandler
04.2022 - 07.2022
- Performed safety walks, lead safety discussion and followed up on any safety concerns.
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
- Trained new employees on company and safety standards, providing assistance and remediation with issues.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
- Evaluated final products for quality and compliance with product standards.
- Inspected materials used in deliverable products and determined suitability based on shelf-life.
- Liaison between my team and others within and outside my department
- Recognized for my ability to building a positive and effective team
Assistant Track and Field Coach
American Leadership Academy
Queen Creek
04.2017 - 04.2018
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Developed exercise regimens targeting individual athlete needs.
- Trained athletes in proper use of equipment for safety and maximum results.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
Education
High School Diploma -
American Leadership Academy
Queen Creek, AZ05-2018
Some College (No Degree) - Business
Arizona State University
Tempe, AZSome College (No Degree) - Project Management
Orange Coast College
Costa Mesa, CASkills
- Production Log Maintenance
- Materials Loading
- Tool Efficiency Development
- Production Processes Observation
- Materials Knowledge
- Workforce Utilization
- People Skills
- Flexible Schedule
- Critical Thinking
- Employee Training
- Final Product Testing
- Account management
- Customer relationship management
- Problem solving
Education and Training
other,other,other
Timeline
Account Success Representative
Waste Managment
10.2023 - Current
CSR 2
Consumer Cellular
01.2023 - 10.2023
Manufacturing Technician
Intel
04.2022 - 07.2022
Assistant Track and Field Coach
American Leadership Academy
04.2017 - 04.2018
High School Diploma -
American Leadership Academy
Some College (No Degree) - Business
Arizona State University
Some College (No Degree) - Project Management
Orange Coast College