Javan Leach
El Mirage
Summary
I’m a highly motivated and competitive individual that is looking to use my professional skills and education foundation to benefit my employer while gaining success.
Overview
14
14
years of professional experience
Work History
Supervisor
S.A.F.E. Management
Glendale, AZ
05.2018 - Current
- Event Security duties including customer service, access control, security screening, asset protection, field security and response assistance.
- Manage a team of 8-15 security guards and guest service members ensuring we are following all security safety protocols while providing outstanding customer service.
- Coach/Evaluate security guards and team members on processes, safety and facility protocols including what to do in state of emergency.
- Seasonal part-time position
Senior Integrated Claims Examiner II
Lincoln Financial Group
Phoenix, AZ
10.2018 - 07.2025
- Promoted to Integrated Claims Examiner II April 2021
- Administer FMLA and Short-Term disability claims evaluating if claimants meet eligibility requirements. Take 20-25 inbound calls daily. Administers state, personal, military, bereavement, and company own leaves
- Desk Management presenter for new hire training classes and summer interns, providing ways to become an efficient case manager
- Mentors any new case manager joining my team on account specifics, FMLA, Short Term Disability and State leave processes
Sr. Account Specialist
Target Financial
Tempe, AZ
12.2016 - 10.2018
- Takes 30-40 calls daily setting up devices including device education (e.g. IOS, Android, Windows, and Blackberry), troubleshooting, device diagnosis, customer service, and provided account details.
Premier Support Solutions Representative
Asurion
Phoenix, AZ
08.2014 - 12.2016
- Takes 30-40 calls daily setting up devices including device education (e.g. IOS, Android, Windows, and Blackberry), troubleshooting, device diagnosis, customer service, and provided account details.
National Resource Coordinator
Medix Inc.
Scottsdale, AZ
10.2013 - 05.2014
- Source resumes, upload candidates to Bull Horn, conduct 10-15 phone interviews daily, send applications for various healthcare companies nationwide (e.g. Quest, Cigna, CVS Caremark, Kaiser Permanente) fax, scan, email correspondence, follow-ups, and reporting.
Credit Card Phone Banker
Wells Fargo
06.2013 - 10.2013
- Take 30-35 inbound calls daily assisting with payments, fraud claims, merchant authorizations, account updates, balance transfers, and promoting CD’s/savings accounts
Contact Specialist at University of Phoenix
Apollo Group
03.2012 - 06.2013
- Make 40-50 outbound calls daily assessing/qualifying potential students and transfer calls to Enrollment Advisors based on their degree of interest to enroll into a program.
Education
Bachelor of Science - Communication; Minors in African American Studies & Media Analysis
Arizona State University
Tempe, AZ12.2012
Skills
- Exceptional listener and communicator who effectively conveys information verbally and in writing
- Dependable, responsible contributor while committed to excellence and success
- Goal-driven leader who maintains a productive climate and confidently motivates while mobilizing to meet high performance standards
- Type 45-50 WPM
Timeline
Senior Integrated Claims Examiner II
Lincoln Financial Group
10.2018 - 07.2025
Supervisor
S.A.F.E. Management
05.2018 - Current
Sr. Account Specialist
Target Financial
12.2016 - 10.2018
Premier Support Solutions Representative
Asurion
08.2014 - 12.2016
National Resource Coordinator
Medix Inc.
10.2013 - 05.2014
Credit Card Phone Banker
Wells Fargo
06.2013 - 10.2013
Contact Specialist at University of Phoenix
Apollo Group
03.2012 - 06.2013
Bachelor of Science - Communication; Minors in African American Studies & Media Analysis
Arizona State University