Javid Hajiyev
Baku, Azerbaijan
Summary
My management approach is focused on operational clarity, customer satisfaction, and continuous performance improvement. I have a strong understanding of user expectations in digital finance and emerging technologies, and I am confident in leading support teams that align with global standards for quality, speed, and compliance. I bring experience in KPI ownership, workforce coordination, and cross-functional collaboration with product and operations teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Head of Sales Operations (156 Call Center)
166 Cargo Transportation and Logistics
Baku
07.2025 - Current
- Developed sales strategies to enhance client engagement and retention.
- Coordinated with marketing teams to develop promotional materials, campaigns, and pricing models.
- Implemented feedback mechanisms to improve client satisfaction and service quality.
- Managed customer relationships to foster loyalty and repeat business.
- Ensured compliance with laws governing business practices within the industry.
Team Leader At Customer Support Operations Department
Guavapay/Guavalab
London/Baku
04.2024 - 07.2025
Representative of Customer Support Operations Department
Guavapay/Guavalab
London/Baku
08.2023 - 04.2024
Education
Bachelor of Management Studies -
Synergy University
Moscow08.2025
Skills
- Microsoft Office
- Salesforce
- Jira
- Notion
- Confluence
- Slack
- MacroBank
- Figma
Certification
- Six Sigma Yellow Belt Specialization, University System of Georgia
- Strategic Leadership and Management Specialization, Gies College of Business
- IBM Business Analyst Specialization
- Portfolio and Risk Management, University of Geneve
Languages
- Azerbaijani: Native
- Russian: Fluent
- English: Fluent
Timeline
Head of Sales Operations (156 Call Center)
166 Cargo Transportation and Logistics
07.2025 - Current
Team Leader At Customer Support Operations Department
Guavapay/Guavalab
04.2024 - 07.2025
Representative of Customer Support Operations Department
Guavapay/Guavalab
08.2023 - 04.2024
Bachelor of Management Studies -
Synergy University
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