Javid Malikli

Translated a variety of documents between English, Russian, and Azerbaijani languages, in diverse fields, including financial, scientific, technical, tourism, culture and arts. Worked with linguists to ensure that translations were accurate and culturally appropriate. Collaborated with other translators on complex projects. Proofread translated documents for accuracy and completeness. Developed detailed glossaries and terminology databases. Edited existing translations for grammar, spelling, punctuation, syntax, and style errors.

Provided high-touch support to VIP clients across various communication channels, including chat, email, and phone, ensuring quick resolution of inquiries and issues. Delivered personalized service by monitoring individual player behavior, preferences, and history to anticipate needs and increase engagement. Managed conflict resolution for escalated issues like service complaints and payment disputes, restoring client trust and ensuring satisfaction. Promoted tailored offers, bonuses, and exclusive promotions to top-tier clients, boosting engagement and loyalty among high-value players. Collected and analyzed VIP client feedback regarding service quality, platform features, and game selection; shared insights with relevant teams for ongoing improvement. Worked cross-functionally with marketing, finance, and technical support teams to deliver seamless and comprehensive VIP service.

Managed the Kapellhause venue for the entire five days of the festival. Assisted visiting filmmakers and special guests as needed. Worked with the Volunteer Coordinator, recruited and trained venue volunteers to provide a seamless experience for film festival audiences. Supervised all venue volunteers, which will include check-in and line control. Reviewed and learned the venue schedules. Ensured screenings started on time. Lead tech checks/sound/playback before screenings. Ensure technical difficulties are addressed.

Developed and implemented successful sales strategies to increase customer satisfaction and implemented sales strategies to increase market share. Established relationships with key clients while maintaining the existing customer base. Analyzed data to identify trends in customer behavior and develop plans accordingly. Prepared reports and made presentations to senior management. Resolved escalated customer issues by providing creative solutions that exceeded expectations. Advised management on ways to improve efficiency within the call center environment.Wrote call scripts and created call-handling strategies and procedures to improve performance, results, and customer satisfaction.

Managed all social media presence and content on multiple platforms. Utilized social media analytical data and metrics to measure effectiveness. Designed new, engaging content. Developed communications and customer engagement strategies, including contests and giveaways, to enhance brand-awareness.

Committed to producing exceptional and creative types of content, including articles, internet content, advertisements, commercials and publications. Experienced in a variety of writing styles and determined to strive for the best.