Javier Casillas
Mesa
Summary
I'm a dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I work great under pressure and I make sure to finish any task thrown at me accurately and on-time.
Overview
9
9
years of professional experience
Work History
Install service Specialist
Oreilly Auto Parts
Mesa
07.2021 - Current
- Assisted customers with product selection and automotive advice.
- Sold automotive parts to installation centers, ensuring timely availability.
- Manage a team of drivers to quickly and accurately deliver parts.
- Fostered strong relationships with customers to encourage repeat business and loyalty.
Detail Specialist
Cardinaleway Mazda
Mesa
07.2018 - 08.2022
- Utilized specialized cleaning products and equipment for vehicle detailing.
- Managed inventory of detailing supplies and equipment to ensure seamless operations and prevent service delays.
Sales Associate
AutoZone
Mesa
07.2017 - 07.2018
- Helped customers find specific products, answered questions, and offered automotive advice.
- Operated cash register and processed transactions efficiently and accurately.
- Stocked shelves with automotive parts and accessories to ensure availability.
- Kept the store clean like the floors, windows, displays.
Education
High School Diploma -
Skyline High School
Mesa, AZ05.2016
Some College (No Degree) - Computer Science
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Effective communication
- Vehicle inspection
- Parts ordering
- Customer relationship management
- Inventory management
- Diagnostic testing
- Problem solving
- Attention to detail
- Customer service
- Automotive systems
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Install service Specialist
Oreilly Auto Parts
07.2021 - Current
Detail Specialist
Cardinaleway Mazda
07.2018 - 08.2022
Sales Associate
AutoZone
07.2017 - 07.2018
High School Diploma -
Skyline High School
Some College (No Degree) - Computer Science
Maricopa Community Colleges, Mesa Community College