Dependable and dedicated with natural aptitude for troubleshooting and problem-solving. Well-versed in HVAC systems, refrigerants, and electrical circuitry, possessing hands-on skills in maintenance and repair. Focused on ensuring optimal system performance and energy efficiency to create comfortable environments.
Proven track record with over 620k in revenue generation to date. Experienced with Service Titan.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HVAC Service & Maintenance Technician
Alaskan Air Conditioning and Heating
11.2022 - Current
Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Inspected and maintained equipment to keep items in top working condition.
Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Improved equipment functionality by conducting regular maintenance checks and repairs.
Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Collaborated with team members to complete larger repair projects efficiently.
General Merchandise Department Manager
Fry's Marketplace
07.2021 - 12.2022
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
General Merchandise Manager
Ralphs Grocery Store
08.2017 - 06.2021
Developed productive relationships with key account holders.
Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
Authorized purchase orders and consumables through eCommerce and handheld TC52.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Inside Sales Representative
Thompson Industrial
01.2014 - 04.2017
Answered customers' questions regarding products, prices and availability.
Managed friendly and professional customer interactions.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Determined needs, delivered solutions and overcame objections through consultative selling skills.
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Emphasized product features based on analysis of customers' needs.
Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Used CRM software to maintain detailed contact logs and account records.
Set up new accounts, established customer credit, and set up payment methods.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
Associate of Applied Science - HVAC Installation And Repair
National Technical Institute
Phoenix, AZ
12.2021
Skills
Statistical Data
Computer Proficiency
Rewards Programs
Corrective Actions
Inventory Management
Operational Efficiency
Technical troubleshooting
Goal Management
Electrical wiring
Reporting and Performance Analysis
Leak checks
System troubleshooting
Package and split systems
Heating systems
Refrigeration system evacuation
HVAC controls
Air conditioning
Certification
Certified HVAC-R, Type UNIVERSAL
Certified NATE READY TO WORK & SUPPORT TECHNICIAN
Languages
Spanish
Professional Working
Timeline
HVAC Service & Maintenance Technician
Alaskan Air Conditioning and Heating
11.2022 - Current
General Merchandise Department Manager
Fry's Marketplace
07.2021 - 12.2022
General Merchandise Manager
Ralphs Grocery Store
08.2017 - 06.2021
Inside Sales Representative
Thompson Industrial
01.2014 - 04.2017
Certified HVAC-R, Type UNIVERSAL
Certified NATE READY TO WORK & SUPPORT TECHNICIAN
Associate of Applied Science - HVAC Installation And Repair
National Technical Institute
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