Javier Shade
Tempe
Summary
Dynamic customer service professional with extensive experience at Safeway, excelling in training and mentoring teams. Proven problem-solver, adept at enhancing customer satisfaction and driving performance improvements. Skilled in cash handling and maintaining operational efficiency, consistently achieving service targets while fostering a positive shopping environment.
Overview
13
13
years of professional experience
Work History
Service Desk Representative
Safeway
Mesa, AZ
02.2024 - Current
- Assisted customers with inquiries, providing accurate information and solutions to enhance satisfaction.
- Collaborated with team members to resolve issues in a timely manner.
- Provided support for troubleshooting software and hardware-related problems with store equipment.
- Maintained a professional demeanor while handling challenging customer interactions calmly.
Customer Service Manager
Safeway
Mesa, AZ
06.2021 - 02.2024
- Developed work schedules for teams ranging from 12 to 30 employees.
- Coordinated routine responsibilities for front-end team members.
- Analyzed customer feedback to identify areas for service improvement.
- Monitored performance metrics, driving initiatives to exceed service targets.
- Conducted regular performance evaluations for team members, identifying areas for improvement and created targeted action plans.
- Evaluated potential hires through structured interview sessions.
- Oversaw inventory of product on checkstands.
Cashier
Safeway
Mesa, AZ
08.2015 - 06.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and best practices for efficiency.
- Implemented cash handling procedures to minimize discrepancies during shifts.
Courtesy Clerk
Safeway
Scottsdale, AZ
11.2013 - 08.2015
- Assisted customers with inquiries and product location to enhance shopping experience.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers and ensuring safety compliance.
Education
High School Diploma -
Desert Mountain High School
Scottsdale, AZ05.2016
Skills
- Training and mentoring
- Customer service
- Problem-solving skills
- Cash handling
Timeline
Service Desk Representative
Safeway
02.2024 - Current
Customer Service Manager
Safeway
06.2021 - 02.2024
Cashier
Safeway
08.2015 - 06.2021
Courtesy Clerk
Safeway
11.2013 - 08.2015
High School Diploma -
Desert Mountain High School