Summary
Overview
Work History
Skills
Awards
Timeline
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Jay Dickerson

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Summary

Over 25 years of demonstrated expertise in the Food and Beverage profession, 22 years at the Management level. Primary Accountability includes Directing and Managing the day to day operations of fast paced, high volume Dining and Catering venues, plus Recruiting, Hiring and Training friendly, qualified Customer Service Professionals to provide the highest quality Dining experience for all Guests. Special skills include extensive knowledge and experience with all Point of Sales systems, as well as all Microsoft applications and the ability to work in a collaborative team oriented environment.

Operations professional dedicated to optimizing organizational processes and achieving strategic goals. Extensive experience in streamlining operations and implementing best practices. Known for fostering collaborative team environments and adapting to dynamic business needs. Expertise in strategic planning and resource management.

Overview

15
15
years of professional experience

Work History

Operations Director

Village Inn Restaurant
06.2020 - Current
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Led, supervised and provided strategic direction for workforce of Number employees.
  • Established quality customer relationships through consistent delivery on commitments.
  • Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
  • Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
  • Recruited and hired top talent by selecting qualified individuals to maximize profitability.
  • Negotiated contracts, pricing structures and delivery schedules.
  • Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Slashed overtime expenses by restructuring staff and management team schedules.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

General Manager

Village Inn
03.2010 - 06.2020
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Developed and maintained exceptional customer service standards.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Built sales forecasts and schedules to reflected desired productivity targets.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Counseled and disciplined staff when necessary.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

Skills

  • Strong leader
  • Customer-oriented
  • Full service restaurant background
  • Honed marketing skills
  • Supervisory skills
  • Proven sales record
  • Employee recruitment expertise
  • Hiring and training
  • Operations management
  • Adaptable

    • Staff development talent

  • Operational excellence
  • Standard operating procedures
  • Staff management
  • Staff training and development
  • Cost control
  • Process improvement

Awards

  • General Manager of the year 2016
  • Outstanding performance in the district 2015-2017
  • Most Valuable Player 2015-2017
  • Serve Safe Proctor

Timeline

Operations Director

Village Inn Restaurant
06.2020 - Current

General Manager

Village Inn
03.2010 - 06.2020

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Jay Dickerson