Juana Lizbeth Gallegos
Phoenix
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.
Overview
10
10
years of professional experience
Work History
Food Prep Cooking Assistant
Ponys Miches
Goodyear
05.2024 - 04.2025
- Placed foods onto plates according to presentation guidelines set by restaurant chef.
- Opened restaurant, making sure everything was prepared before opening time.
- Managed register throughout the day taking payments from customers and ensuring they receive exactly what they ordered.
- Provided customer service by responding to inquiries regarding menu items or special orders.
- Prepared food items according to recipes and instructions.
Receptionist
Phoenix Medical Group
Peoria
03.2024 - 05.2024
- Processed customer payments using cash or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff including filing documents, scanning and copying documents when necessary.
- Compiled data from various sources into organized reports for management review.
- Scheduled appointments for patients.
Receptionist
Salcido Granite LLC
Glendale
03.2017 - 01.2024
- Greeted visitors warmly and ensured they had a positive experience.
- Handled check payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Processed incoming mail and packages accurately and promptly.
- Monitored office supplies inventory and placed orders when necessary.
- Receive payments and recorded receipts for services.
Customer Service Representative
L.A. Insurance
Glendale
06.2015 - 07.2016
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Processed orders and detailed transaction information to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Tracked all incoming calls and emails from customers using appropriate software applications.
- Conducted regular follow-up calls with customers after resolving their issues.
Customer Service Representative
Boost Mobile
Phoenix
12.2014 - 11.2015
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection by providing detailed information about available products and services.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Met daily customer service quotas with a focus on quality.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Processed orders and detailed transaction information to customers.
Education
High school diploma -
Cesar Chavez High School
AZ05.2010
Skills
- Pricing
- Data Entry
- Front Desk
- Phone Etiquette
- Customer service
- Shift management
- Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Food Prep Cooking Assistant
Ponys Miches
05.2024 - 04.2025
Receptionist
Phoenix Medical Group
03.2024 - 05.2024
Receptionist
Salcido Granite LLC
03.2017 - 01.2024
Customer Service Representative
L.A. Insurance
06.2015 - 07.2016
Customer Service Representative
Boost Mobile
12.2014 - 11.2015
High school diploma -
Cesar Chavez High School