Overview
Work History
Education
Skills
Timeline
Generic

Jay Mohn

Gilbert

Overview

9
9
years of professional experience

Work History

Quality Assurance Analyst

GM Financial
03.2022 - Current
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management.
  • Assisted teammates in developing skills.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Customer Experience Agent

GM Financial
09.2021 - 03.2022
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
  • Actively participated in team meetings, sharing ideas and suggestions for process improvements that enhanced service quality and efficiency.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.

Basketball Coach

Dobson High School
10.2017 - 08.2021
  • Promoted sportsmanship, teamwork, and respect among players both on and off the court.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Created opportunities for players to develop leadership skills through team captain roles or mentoring younger teammates.
  • Adjusted coaching style according to each athlete''s learning style to maximize potential improvement.

Retail Sales Associate

Fossil
04.2017 - 10.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after end of shift to balance and record accurate transactions.

Retail Sales Associate

Sports Authority
07.2015 - 07.2016
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Utilized upselling techniques to promote additional products and increase sales.

Education

High School Diploma -

Hamilton High School
Chandler, AZ
05.2013

Skills

  • Mentoring and training
  • Issue Resolution
  • Collaboration and communication
  • Teamwork and Positive Attitude
  • Workload Management

Timeline

Quality Assurance Analyst

GM Financial
03.2022 - Current

Customer Experience Agent

GM Financial
09.2021 - 03.2022

Basketball Coach

Dobson High School
10.2017 - 08.2021

Retail Sales Associate

Fossil
04.2017 - 10.2017

Retail Sales Associate

Sports Authority
07.2015 - 07.2016

High School Diploma -

Hamilton High School

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Jay Mohn