Jay Swenson
Phoenix
Summary
Highly professional individual, adeptly trained, and equipped with problem-solving tools necessary to serve any company needs. Focused, detail-oriented, and eager to share and expand my knowledge.
Overview
11
11
years of professional experience
Work History
Security Officer
Anderson Security/Pal American Security/ Covey Security
Mesa, AZ
08.2024 - Current
- Provide exceptional security practices and professionalism.
- Overnight sight supervisor.
- Assist drivers entering site and assuring they have the appropriate reason to be there.
- Provide all appropriate paperwork and directions to all guests.
- Assist the client to make sure their needs are being met.
- Trained new security staff on protocols and procedures for maintaining site safety.
- Responded to incidents, conducting investigations and compiling detailed reports.
- Conducted regular patrols, identifying potential hazards and securing vulnerable areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Specialist
Kelly Services (Allstate Identity Protection)
Scottsdale, AZ
11.2023 - 04.2024
- Provide exceptional customer service when assisting subscribers and clients
- Maintain a positive attitude and a “can do” mind set so callers have a good experience
- Meticulously research every issue and provide a solution to callers inquiry
- Able to adapt and change to a constantly evolving solution process
- Ensuring that everything is properly documented and addressed
- Helping to create a family atmosphere and be willing to assist when needed
Quality Assurance Agent
Progress Residential PM Holding, LLC
Scottsdale, AZ
07.2021 - 08.2023
- Empathize with the residents’ specific needs in order to assist them
- Foster clear resident relationships by using an empathetic approach
- Maintaining Superior communication though out the entire call center and residents
- Practice product memorization so I have an intimate understanding of our solution process
- Extremely goal orientated with exceptional attention to details
- Superior problem-solving capabilities with provided resources
- Analyze calls to provide feedback in order to boost statistics and resident relations
- Research resident complaints for validity and propose a solution
- Coordinate and provide feedback to departments in order to improve policy and efficiency
Customer Service Representative
Kelly Services
Tempe, AZ
01.2021 - 07.2021
- Implementing adept time management by prioritizing workload based on needs of the company.
- Utilizing expert interpersonal skills to calm residents in order to find an acceptable solution.
- Always Maintaining Expert Professionalism to impart confidence and trust in our residents
- Exercising Superior patience by listening to the resident and making them apart of finding the solution.
- Exceptional flexibility and willingness to adapt to changes in policy as our company grows.
- Utilize active listening when dealing with residents to better understand the issue.
Customer Service Representative
Medimpact
Tempe, AZ
05.2020 - 01.2021
- Answered fast paced incoming calls in a timely and professional manner.
- Ability to empathize with the caller and understand what they are trying to accomplish.
- Listening to customers too better serve them and to show them that they have a voice.
- Ability to show patience with the callers and help them articulate what their issue is.
- Able to give the customers confidence that their issue is deeply cared about and that they have my undivided attention in solving it.
- Give satisfaction to the customer knowing that we explored every option available and that they were given the best information possible.
Customer Service Representative
Aerotek
Phoenix, AZ
12.2019 - 05.2020
- Answered fast paced incoming calls in a timely and professional manner.
- Ability to empathize with the caller and understand what they are trying to accomplish.
- Listening to customers too better serve them and to show them that they have a voice.
- Ability to show patience with the callers and help them articulate what their issue is.
- Able to give the customers confidence that their issue is deeply cared about and that they have my undivided attention in solving it.
- Give satisfaction to the customer knowing that we explored every option available and that they were given the best information possible.
Security
Trident
Mesa, AZ
01.2019 - 05.2019
- Monitored multiple areas and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Completed all necessary paperwork neatly, accurately, and in a timely manner.
- Excellent one on one customer service with dealerships and their clients.
Customer Service Administrator / Department of Labor
Teletech
Tempe, AZ
08.2016 - 06.2018
- Completed all necessary documentation neatly, accurately, and in a timely manner.
- Provided excellent customer service to clients and customers over telephone.
- Excellent at identifying the problem and providing the best solution available to the customer.
- Great communication skills
Tech Support
VOLT
Tempe, AZ
01.2016 - 03.2016
- Provided excellent customer service to clients and customers over telephone.
- Excellent at identifying the problems, plus describing and explaining the problem and solution to customer over the telephone.
- Great communication skills
Security patrol
U.S. Security Associates
Phoenix, AZ
10.2015 - 01.2016
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Completed all necessary paperwork, documentation neatly and accurately.
- Excellent one on one customer service with dealerships and their clients.
- Monitored and reported suspicious activities to local authorities.
Education
Applied Science (Corrections)
Rio Salado College
Tempe, AZ01-2004
Bachelor of Science - Criminal Justice
Arizona Western College
Yuma, AZ01-1999
Skills
- Adaptability
- Conflict Resolution Techniques
- Safety Conscious
- Supervisory Training/Experience
- Cultural Awareness/Sensitivity
- Document/Report writing
- Training/Experience Dealing with Emergency Incidents
- Superior Customer Service
- MS Office Proficiency
- Conflict/Crisis Management
- Critical Thinking
- Communication
- Ethics/Professionalism
Timeline
Security Officer
Anderson Security/Pal American Security/ Covey Security
08.2024 - Current
Customer Service Specialist
Kelly Services (Allstate Identity Protection)
11.2023 - 04.2024
Quality Assurance Agent
Progress Residential PM Holding, LLC
07.2021 - 08.2023
Customer Service Representative
Kelly Services
01.2021 - 07.2021
Customer Service Representative
Medimpact
05.2020 - 01.2021
Customer Service Representative
Aerotek
12.2019 - 05.2020
Security
Trident
01.2019 - 05.2019
Customer Service Administrator / Department of Labor
Teletech
08.2016 - 06.2018
Tech Support
VOLT
01.2016 - 03.2016
Security patrol
U.S. Security Associates
10.2015 - 01.2016
Bachelor of Science - Criminal Justice
Arizona Western College
Applied Science (Corrections)
Rio Salado College