Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jaydee Angulo

Phoenix

Summary

Skilled barista specializing in beverage preparation and exceptional customer service. Demonstrated success in resolving customer issues and training new staff, resulting in increased customer satisfaction and improved operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Barista

Dunkin' Donuts
Phoenix
10.2019 - Current
  • Trained new baristas in coffee preparation and customer service techniques.
  • Resolved customer complaints professionally, demonstrating exceptional customer service skills.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Engaged customers during busy periods to maintain a positive atmosphere.
  • Prepared diverse hot and iced drinks with high accuracy, achieving strong customer satisfaction.
  • Developed relationships with customers through friendly interactions and extensive product knowledge.
  • Maintained accurate records of daily transactions, including cash register operations.
  • Performed regular maintenance on coffee equipment to ensure optimal functionality.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.

Picker

Amazon Fulfillment Center (PHX 3)
Phoenix
06.2020 - 07.2025
  • Operated hand-held scanners to locate items efficiently in fulfillment center.
  • Fulfilled orders rapidly to meet challenging daily objectives.
  • Executed picking tasks per order specifications, achieving daily productivity targets.
  • Utilized RF scanners for accurate product scanning and inventory management.
  • Selected products from shelves and pallets for customer orders with care.
  • Communicated order issues promptly to supervisors for resolution.
  • Minimized product damage by applying proper selection techniques.
  • Placed items on conveyors for final wrapping and shipment preparation.

Education

High School Diploma -

Maryvale High School
Phoenix, AZ
05-2019

Skills

  • Beverage preparation and operation
  • Customer service and relationship management
  • Cash register and POS systems
  • Health and safety compliance
  • Team training and management

Effective communication

  • Problem solving and attention to detail
  • Food safety and cleanliness

Certification

  • Food Handlers Card

Languages

Spanish
Professional

Timeline

Picker

Amazon Fulfillment Center (PHX 3)
06.2020 - 07.2025

Lead Barista

Dunkin' Donuts
10.2019 - Current

High School Diploma -

Maryvale High School

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Jaydee Angulo