Jayden Lemons
Glendale
Summary
Driven professional with background leading department activities and programs. Propelled and managed policies, procedures, offerings, and employee relations. Monitored current trends and new developments in compensation and benefits to devise improvements. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Apple Cash rep ( FireWire)
Intouch Cx
Glendale
01.2026 - Current
- Managed customer inquiries through multiple communication channels.
- Collaborated with team members to resolve complex customer issues.
- Documented interactions in the customer relationship management system.
- Educated customers about products and services offered by the company.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Intern
SME Wellness
Las Vegas
09.2025 - 04.2026
- Assist licensed therapists and wellness staff in supporting client mental health and self-care initiatives.
- Participate in wellness program planning, community outreach, and content creation for social media platforms.
- Observe counseling sessions and gain hands-on experience in clinical and human service practices.
- Maintain confidentiality and uphold ethical and professional standards.
- Network and hold events to promote partnership as well as keeping a social media presence.
- Online clinic for LGBT youth and Relationship coaching
- Assisted in developing wellness programs for diverse client needs.
- Coordinated workshops to promote healthy lifestyle choices and habits.
Donor center technician (DCT)
Octapharma BioPharma
Las Vegas
08.2025 - 10.2025
- Monitored donors during the plasma donation process.
- Performed basic health screenings and maintained donor records.
- Ensured compliance with health and safety regulations.
Lead medical screener
Kedrion BioPharma
Las Vegas
11.2022 - 06.2025
- Supervised and trained medical screening staff to ensure accurate donor evaluations and compliance with FDA and company guidelines.
- Conducted health screenings, including vital signs, medical history reviews, and eligibility assessments.
- Ensured a safe, clean, and professional environment for donors and staff.
- Assisted with quality control checks and maintained detailed medical records and documentation.
warehouse associate
Amazon fulfillment center
Las Vegas
02.2022 - 07.2022
- Picked, packed, and shipped customer orders with attention to accuracy and speed.
- Operated warehouse equipment safely and efficiently.
- Met production and quality standards in a fast-paced setting.
sales associate
Macys
Las Vegas
05.2021 - 12.2021
- Assisted customers with purchases, returns, and product inquiries to ensure a positive shopping experience.
- Operated cash registers and processed transactions accurately.
- Maintained organized merchandise displays and met daily sales goals.
Shift lead/ barista
Dunkin' Donuts
Las Vegas
08.2019 - 04.2021
- Prepared and served beverages and food items quickly and accurately.
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and followed food safety standards.
- Trained and supported team members to maintain quality service and product standards.
- Handled cash management, inventory checks, and resolved customer concerns promptly.
Education
Bachelor of arts - psychology, Minor in human services
University of Las Vegas(UNLV)
Las Vegas, NV, United States 08.2022 - 04.2026
Cpht Certified Pharmacy Tech - Pharmacy Technician
Stepful
Glendale, AZ 02.2026 - 04.2026
Skills
- Strong verbal and written communication skills
- Active listening
- Empathy in client interactions
- Team collaboration
- Conflict resolution abilities
- Customer service
- Relationship building
- Understanding of behavioral health and wellness principles
- Experience supporting clients in wellness and mental health settings
- Knowledge of confidentiality and ethical practices in human services (HIPAA)
- Excellent time management
- Multitasking in fast-paced environments
- Strong organization
- Attention to detail
- Recordkeeping
- Data entry accuracy
- Scheduling
- Inventory coordination
- Workflow coordination
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Proficient in Google Workspace
- Wellness program development
- Interpersonal communication
- Microsoft office and docusign
- Technical support
- Administrative skills
- Employee relations
- Office administration
- Human resources support
- Payroll administration
Volunteer Experience
Project 150, Supported local high school students in need by organizing clothing, school supplies, and food donations.
Honors And Awards
- Millennium Scholarship, Fall 2021 - Present
- Dean's Honor List, Spring 2024 - Present
Timeline
Cpht Certified Pharmacy Tech - Pharmacy Technician
Stepful
02.2026 - 04.2026
Apple Cash rep ( FireWire)
Intouch Cx
01.2026 - Current
Intern
SME Wellness
09.2025 - 04.2026
Donor center technician (DCT)
Octapharma BioPharma
08.2025 - 10.2025
Lead medical screener
Kedrion BioPharma
11.2022 - 06.2025
Bachelor of arts - psychology, Minor in human services
University of Las Vegas(UNLV)
08.2022 - 04.2026
warehouse associate
Amazon fulfillment center
02.2022 - 07.2022
sales associate
Macys
05.2021 - 12.2021
Shift lead/ barista
Dunkin' Donuts
08.2019 - 04.2021