Experienced in case management and juvenile probation, with a commitment to supporting at-risk youth. Proficient in sponsor vetting, risk assessment, and legal compliance, driving positive outcomes in complex social and legal environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
Office of Refugee Resettlement Program - Rite of Passage
Oracle
02.2025 - Current
Support the safe and timely release of unaccompanied minors by coordinating sponsor vetting and ensuring compliance with federal child welfare standards.
Provide case management services for unaccompanied minors under federal guidelines established by the Office of Refugee Resettlement
Coordinate and track sponsor applications by reviewing documentation, identifying missing or inconsistent information, and ensuring compliance with federal requirements
Communicate with sponsors to guide completion of required documentation and explain the release process
Assist in verifying sponsor identity, relationship, and household composition through document review and follow-up
Identify and document safety concerns, inconsistencies, or missing information for further review
Collaborate with case coordinators and federal field specialists by providing case updates and supporting release recommendations
Participate in case staffings to address barriers to release and ensure timely case progression
Maintain accurate and compliant case documentation in accordance with federal standards
Juvenile Probation Officer
Pima County Juvenile Court Center
Tucson
04.2024 - 02.2025
Promote rehabilitation and community safety by supervising youth, enforcing court orders, and addressing behavioral risk factors.
Supervise juvenile probationers in compliance with court orders and Arizona judicial guidelines
Conduct risk and needs assessments to evaluate rehabilitation and public safety concerns
Prepare court reports, including pre-disposition investigations and recommendations
Perform field visits, interviews, and home checks with probationers and families
Enforce probation conditions, including arrests and searches.
Coordinate with courts, attorneys, and families to support successful case outcomes
Shift Supervisor
Starbucks Coffee Company
Tucson
01.2019 - 03.2024
Led team performance and daily operations in a high-volume environment while maintaining service standards.
Supervised daily operations, leading a team of 6-7 employees to meet service standards
Trained and coached staff, enhancing performance and elevating customer service quality
Managed cash handling and safety procedures, ensuring operational compliance
Maintained team performance and resolved customer issues under pressure
Education
Master of Legal Studies (MLS) - Legal Studies
Sandra Day O'Connor College of Law
Arizona, United States
05-2026
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Arizona, United States
12-2023
Associate of Science - Administration of Justice
Pima Community College
Tucson, AZ
05-2020
Skills
Case Management
Crisis Intervention
Risk Assessment
Federal Policy Compliance
Legal Documentation
Client Advocacy
Report Writing
Sponsor Vetting Support
Bilingual communication
Bilingual Communication (English/Spanish)
Certification
Defensive Tactics Certified
CPR and First Aid
Languages
Spanish
English
Timeline
Case Manager
Office of Refugee Resettlement Program - Rite of Passage
02.2025 - Current
Juvenile Probation Officer
Pima County Juvenile Court Center
04.2024 - 02.2025
Shift Supervisor
Starbucks Coffee Company
01.2019 - 03.2024
Master of Legal Studies (MLS) - Legal Studies
Sandra Day O'Connor College of Law
Bachelor of Science - Criminology And Criminal Justice