Jayelin Barnett
Phoenix
Summary
Dynamic professional with a proven track record at Xfinity and Oral Care LTD enhancing customer loyalty and boosting satisfaction through tailored solutions and exceptional service. Skilled in conflict resolution and Microsoft Excel, adept at analyzing sales data to optimize strategies. Demonstrates strong verbal communication and technical skills, significantly improving customer engagement and sales development.
Overview
4
4
years of professional experience
Work History
Retail Sales Consultant
Xfinity
02.2023 - 04.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Trained new employees on store policies, procedures, and best practices for superior customer service.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Analyzed sales data to optimize strategies for reaching target demographics more effectively.
Customer Service Representative
Oral Care LTD
06.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Maximized sales opportunities by effectively managing sales territories, optimizing resource allocation and prioritization.
Education
High School Diploma -
Amos Alonzo Stagg
Palos Hills, IL05-2020
Skills
- Customer satisfaction
- Verbal communication
- Technical skills
- Sales development
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Conflict resolution
- Complaint handling
- Call management
- Follow-up skills
Timeline
Retail Sales Consultant
Xfinity
02.2023 - 04.2024
Customer Service Representative
Oral Care LTD
06.2020 - 01.2023
High School Diploma -
Amos Alonzo Stagg
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