Jaylah M
Avondale
Summary
Dedicated Restaurant Professional experienced in relationship-building and time management within fast-paced environments. Achieved high levels of customer satisfaction through accurate order-taking and effective service skills. Focused on enhancing guest experiences and fostering long-term loyalty through personalized interactions and comprehensive menu knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Clearwater senior living
Scottsdale
01.2025 - 04.2025
- Delivered exceptional dining service to residents in a senior living community.
- Engaged residents in conversation to create a welcoming and enjoyable dining atmosphere.
- Delivered customer service that fostered resident satisfaction and encouraged positive dining feedback.
- Addressed resident concerns promptly to ensure satisfaction during meals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted with menu planning and food presentation, contributing to appealing and nutritious daily meals.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Followed safety and sanitation guidelines while handling food and utensils.
- Supported new team members by providing training on service protocols.
- Operated POS terminals to input orders, split bills, and calculate totals.
Shift Supervisor
Charleys Philly Cheese Steak
Glendale
01.2023 - 05.2024
- Supervised team operations during peak hours, ensuring timely service delivery.
- Coordinated employee schedules to align staffing with peak demand and maintain service quality.
- Trained new staff on food preparation and customer service standards.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Managed inventory levels, maintaining optimal stock availability for uninterrupted operations.
- Assigned tasks to team members based on their strengths and skill sets.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Pit Crew Member
Dickeys BBQ Pit
Goodyear
01.2022 - 03.2023
- Executed preparation and assembly of food items, ensuring adherence to established recipes and standards for quality.
- Ensured cleanliness and organization in food preparation and service areas to support efficient operations.
- Collaborated with team members to ensure efficient service during peak hours.
- Interacted with customers to take orders and address inquiries, enhancing overall customer experience.
- Supported training of new crew members on kitchen procedures and responsibilities.
Education
Bachelor of Arts - Early Childhood Special Education
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2028
Associate of Arts - Early Childhood Special Education
Maricopa Community Colleges, Glendale Community College
Glendale, AZ05-2026
High School Diploma -
West View High School
Avondale, AZ05-2024
Skills
- Customer service
- Customer engagement
- Sanitation practices
- Menu design
- Pricing knowledge
- Effective communication
- Team collaboration
- Strong work ethic
- Calm demeanor
- Positive guest interactions
- Employee training
- Child development
- Behavior management
- Educational assessment
- Lesson planning
- Classroom management
- Professional presentation
Certification
- IVP fingerprint clearance card
Custom Section 1
Food Handler Card
Timeline
Server
Clearwater senior living
01.2025 - 04.2025
Shift Supervisor
Charleys Philly Cheese Steak
01.2023 - 05.2024
Pit Crew Member
Dickeys BBQ Pit
01.2022 - 03.2023
Bachelor of Arts - Early Childhood Special Education
Maricopa Community Colleges, Glendale Community College
Associate of Arts - Early Childhood Special Education
Maricopa Community Colleges, Glendale Community College
High School Diploma -
West View High School