Jayme Terlaje
Surprise
Summary
Motivated and detail-oriented professional with strong customer service and communication skills. Skilled in problem-solving and handling inquiries efficiently while maintaining accurate documentation. Eager to contribute to claims processing by delivering reliable, customer-focused support.
Overview
9
9
years of professional experience
Work History
Sales Consultant, Interior Design
IKEA
Tempe
08.2022 - Current
- Customer Consultation: Conducting 45-minute briefing sessions to understand customer needs, aesthetics, and space challenges.
- Virtual Design: Creating 3D/360-degree visualizations, floor plans, and layouts.
- Product Curation: Selecting furniture, lighting, and décor, creating a precise shopping list.
- Remote Sales Support: Guiding clients through remote purchase and delivery processes, often via Microsoft Teams.
Insurance Verification Specialist
McKesson Specialty Health
Phoenix
11.2019 - 06.2022
- Verified patient insurance information for timely authorizations and billing processes.
- Communicated with healthcare providers to obtain necessary documentation for verifications.
- Utilized electronic health record systems to manage patient data and insurance records.
Experienced collections representative
Discover Financial Services, DFS
Phoenix
09.2017 - 10.2019
- Managed customer accounts to resolve payment issues and maintain relationships.
- Facilitated payment arrangements to assist customers in meeting financial obligations.
- Utilized collection software to track account status and customer interactions.
Education
Primavera High School
Phoenix, ArizonaSkills
- Claims Processing & Investigation
- Customer Service & Conflict resolution
- Negotiation & Settlement Handling
- Documentation & Data Accuracy
- Communication & Problem-Solving
- Time Management & Attention to Detail
References
References available upon request.
Timeline
Sales Consultant, Interior Design
IKEA
08.2022 - Current
Insurance Verification Specialist
McKesson Specialty Health
11.2019 - 06.2022
Experienced collections representative
Discover Financial Services, DFS
09.2017 - 10.2019
Primavera High School