Jazmine Regna
Gila County Sheriff's Office
Globe
1
Certification
9
years of professional experience
Results-driven telecommunicator with expertise in problem-solving and multitasking. Successfully developed and implemented training programs that enhanced team performance and operational efficiency, ensuring high-quality service in fast-paced environments, which resulted in being highly proficient in technology and multiple types of programs and systems.
Work History
Telecommunicator
4 Years 9 Months- Coordinated communication between law enforcement, medical services, and fire departments during critical incidents.
- Monitored radio communications to dispatch units accurately in response to emergencies.
- Operated multi-line telephone systems to manage incoming emergency and non-emergency calls.
- Maintained detailed logs of call information and incident reports for record-keeping and analysis.
- Managed high-stress communications effectively, ensuring accurate information relay and clarity.
- Monitored radio communications to prioritize responses based on urgency and resource availability.
- Facilitated effective communication under high-stress situations effectively, ensuring accurate information relay and clarity.
- Assisted in training new telecommunicators on operational protocols and software usage.
- Evaluated team performance regularly to identify training needs and ensure service quality standards were met.
- Developed and implemented training programs to enhance team performance and operational efficiency.
- Evaluated training effectiveness through assessments, feedback, and continuous improvement initiatives.
- Collaborated with leadership to align training objectives with organizational goals and strategic priorities.
- Mentored new trainers, providing guidance on best practices and effective instructional techniques.
- Designed engaging training materials utilizing multimedia tools to support diverse learning styles.
- Conducted needs assessments to identify skill gaps and tailor training solutions accordingly.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Elevated participant engagement by developing interactive training modules.
- Enhanced employee skills by developing focused training initiatives with the creation of targeted skill development paths.
Contractor
1 Month- Coordinated administrative tasks to streamline office operations and enhance workflow efficiency.
- Developed and maintained organized filing systems to improve document retrieval processes.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Managed sensitive and confidential information with discretion and professionalism, protecting company interests and maintaining employee privacy.
- Ensured accuracy of financial data by meticulously reviewing expense reports and invoices before submitting for approval.
- Managed filing system, entered data and completed other clerical tasks.
Data Entry Clerk
1 Year 10 Months- Processed large volumes of data accurately, ensuring timely updates to records and databases.
- Developed standardized templates that improved consistency in data collection processes across departments.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Assisted lead teacher in developing lesson plans and instructional materials.
- Facilitated classroom activities to enhance student engagement and learning outcomes.
- Provided one-on-one support to students, adapting techniques to meet diverse learning needs.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Education
GED
Skills
Multi-line telephone systems
Call prioritization
Telecommunication technology
Data entry
Microsoft office
Attention to detail
Problem-solving
Multitasking
Multitasking skills
Stress tolerance
Critical thinking
Incident report management
Certification
- CTO - Communications Training Officer
Timeline
Telecommunicator
Gila County Sheriff's Office
11.2021 - CurrentRead More
Contractor
Tri City Fire District
06.2021 - 07.2021Read More
Data Entry Clerk
Gila County GED
11.2017 - 09.2019Read More
Gila County GED
GED
Read More