Summary
Overview
Work History
Education
Skills
Timeline
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Jazmon Marley

San Tan Valley

Summary

Reliable and people-focused professional with 5+ years of experience in high-volume customer service, healthcare benefits, and technical support. Known for delivering fast, clear, and empathetic support across phone, email, and chat. Worked with major brands like PayPal, Bank of America, and Verizon, handling escalations, fraud, and pharmacy claims with professionalism and care.

Overview

5
5
years of professional experience

Work History

Pharmacy Benefit Coordinator

MedImpact Via Staffing Agency Randstad (Contract)
05.2022 - 02.2023
  • Handled 90+ daily calls from patients, doctors, and pharmacies.
  • Processed claim overrides, prior authorizations, and co-pay escalations.
  • Delivered HIPAA-compliant support with speed, accuracy, and empathy.
  • Assessed client requirements and developed targeted benefits solutions.

Client Service Manager

Bank of America Via Staffing Agency (Contract)
12.2021 - 12.2022
  • Resolved account fraud, disputes, and payment issues for business clients.
  • Managed appointment scheduling, account updates, and system holds.
  • Documented and escalated issues to internal compliance teams.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Customer Solutions Specialist

Paypal Via Staffing Agency Randstad (Contract)
08.2020 - 08.2021
  • Resolved locked accounts, escalations, and fraud disputes across digital platforms.
  • Delivered support via phone, chat, and email with 90+ daily contact average.
  • Improved process documentation to streamline common issue handling.
  • Provided feedback on product or service improvements to better meet customer needs and expectations.

Customer Support Representative (B2B Orders)

Grainger Via Staffing Agency Randstad (Contract)
03.2020 - 05.2021
  • Assisted business clients with order placement, invoicing, and product questions.
  • Provided customer quotes and arranged pickup and shipping logistics.
  • Researched inventory and coordinated with internal departments for fast service.


Tech Coach (Mobile Support)

Verizon Via Staffing Agency Randstad (Contract)
05.2019 - 12.2019
  • Delivered remote mobile tech support using advanced troubleshooting steps.
  • Upsold digital features based on customer lifestyle and usage.
  • Managed billing adjustments, payment collection, and service upgrades.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

Night Auditor / Front Desk Agent

Scottsdale Villa Mirage
06.2018 - 01.2020
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Checked in and out 100+ guest daily with professionalism and hospitality.
  • Operated a system called "Clarity" to authorize holds, compute balances, and input reservations.


Education

High School Diploma -

Perspectives Leadership Academy
Chicago Heights, IL
05-2011

Skills

  • Remote Customer Support (Phone, Email, Chat)
  • Pharmaacy / Healthcare Benefit Support (HIPAA Compliant)
  • Fraud & Escalation Resolution
  • Tech Troubleshooting & CRM Navigation
  • Salesforce, Zendesk, Microsoft Office, Google Workplace
  • Conflict Resolution , Data Entry, B2B, Consumer Support
  • Time Management, Adaptability, Clear Communication

Timeline

Pharmacy Benefit Coordinator

MedImpact Via Staffing Agency Randstad (Contract)
05.2022 - 02.2023

Client Service Manager

Bank of America Via Staffing Agency (Contract)
12.2021 - 12.2022

Customer Solutions Specialist

Paypal Via Staffing Agency Randstad (Contract)
08.2020 - 08.2021

Customer Support Representative (B2B Orders)

Grainger Via Staffing Agency Randstad (Contract)
03.2020 - 05.2021

Tech Coach (Mobile Support)

Verizon Via Staffing Agency Randstad (Contract)
05.2019 - 12.2019

Night Auditor / Front Desk Agent

Scottsdale Villa Mirage
06.2018 - 01.2020

High School Diploma -

Perspectives Leadership Academy

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Jazmon Marley