Jazmyne Wide
Phoenix
Summary
Accomplished professional with over five years of experience in management, customer service, and operations. Proven ability to excel in fast-paced environments and consistently exceed company targets and goals. Diligent with a demonstrated ability to effectively manage high-volume customer interactions, resolve complex issues, and enhance customer satisfaction. Strong communication and problem-solving skills through collaborative and adaptable approaches. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive problem-solving, process optimization, and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Premier Service Agent
AT&T Call Center
03.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Security Officer
Omega Protective Services
01.2024 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Package Handler
FedEx
04.2020 - 10.2020
- Processed packages
Supervisor
United Parcel Service (UPS)
09.2016 - 12.2019
- Supervised staff
- Call down trucks
- Followed all safety guidelines!
- Outbounds - Managed team of associates
- Call and verify trucks!
- Processed volume to meet safety & service goals while meeting PPH
- Managed smalls to ensure employees were bagging and sorting correctly
- IPLD – Tacked truck inventory
- Distribute and collect radios and scanners
Customer Service Rep
Freshpoint
03.2017 - 11.2019
- Resolved customer complaints
- Update customer records in systems
- Contact customers to verify account information
Night Auditor
Gaylord Opryland Resort & Convention Center
08.2017 - 09.2019
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Packer
P&E Distributors
04.2014 - 08.2015
- Packaged customer orders!
- Recommended and assisted customers selecting merchandise based on their needs
- Served as a liaison between customers and store personnel
- Resolved customer complaints
Instructor
Learn N Play Learning Center
01.2014 - 12.2014
- Taught and executed lesson plans per policy!
- Created lesson plans for class
- Assisted with daily & outside activities
- Taught coursework and activities
Night Auditor
Thewit Chicago
08.2011 - 04.2014
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Counselor (Seasonal)
Dolton Park District
06.2011 - 08.2011
- Provide supervision over a team of children, planned daily activities and implement lesson plans
Education
Associate of Science - Business Management
Volunteer State College
Gallatin, TNAssociate of Science - Business & Marketing
Kishwaukee College
Malta, ILSkills
- Exceptional communication
- Teamwork
- Customer service
- Conflict resolution
- Financial management
- Front desk operations
- Multitasking and organization
- Strong work ethic
- Generating reports
- Guest services
- Account balancing
- Night audit procedures
Accomplishments
- Leader of service awards in misloads
- Promoted from package handler to Supervisor within 2 months
Timeline
Security Officer
Omega Protective Services
01.2024 - 01.2025
Premier Service Agent
AT&T Call Center
03.2021 - Current
Package Handler
FedEx
04.2020 - 10.2020
Night Auditor
Gaylord Opryland Resort & Convention Center
08.2017 - 09.2019
Customer Service Rep
Freshpoint
03.2017 - 11.2019
Supervisor
United Parcel Service (UPS)
09.2016 - 12.2019
Packer
P&E Distributors
04.2014 - 08.2015
Instructor
Learn N Play Learning Center
01.2014 - 12.2014
Night Auditor
Thewit Chicago
08.2011 - 04.2014
Counselor (Seasonal)
Dolton Park District
06.2011 - 08.2011
Associate of Science - Business & Marketing
Kishwaukee College
Associate of Science - Business Management
Volunteer State College
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