Jazmynne N. Yarbrough
Gilbert
Summary
Dedicated and ambitious professional seeking a position to fully utilize skills and drive for professional growth. With a diverse background as a transportation professional, focusing on safety and punctuality. Recognized for strong team collaboration and achieving positive outcomes as a customer service professional. Results-driven business professional with expertise in managing and scaling enterprises. Demonstrates strategic decision-making and operational management skills that consistently lead to business growth. Known for fostering team collaboration and adapting to evolving business environments with ease.
Overview
15
15
years of professional experience
Work History
Business Owner
Bodii Amore LLC
01.2021 - Current
- Developed and implemented strategic business plans to drive growth and profitability.
- Managed daily operations, ensuring efficiency in service delivery and customer satisfaction.
- Cultivated relationships with key stakeholders to enhance brand visibility and market reach.
- Oversaw financial management, including budgeting, forecasting, and expense control measures.
- Analyzed market trends to identify opportunities for expansion and competitive differentiation.
Bus Drivers
Columbus City Schools
11.2018 - Current
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Learned and followed school transportation procedures.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for students.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Customer Service Representative
Williams Sonoma Home
08.2016 - 04.2017
- Take calls and Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
IQOR
09.2014 - 10.2015
- Answer phone and place customer utility orders in computer system
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Transfer customer calls to appropriate staff
- Communicate and coordinate with internal departments to Research billing issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Call Center Supervisor
Lighting Inc
01.2012 - 09.2014
- Supervised daily operations of call center, ensuring adherence to service standards.
- Trained and mentored staff on customer service protocols and conflict resolution techniques.
- Implemented performance metrics to assess team productivity and enhance service quality.
- Developed training materials to promote best practices in customer engagement and support.
- Managed temporary employee payroll and benefits administration, ensuring accuracy and timely processing.
Administrator Assistant
Blum Engineer
01.2011 - 03.2014
- Managed scheduling and calendar coordination for executives, ensuring optimal time management and prioritization.
- Developed and maintained filing systems to enhance document retrieval efficiency and organizational effectiveness.
- Collaborated with team members on project management tasks, ensuring timely completion of deliverables.
- Assisted in preparing reports and presentations, ensuring accuracy and clarity in communication materials.
- Managed payroll adjustments, including deductions, bonuses, and benefits contributions.
- Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
High School Diploma -
First Coast Academy High School
06.2011
Skills
- Effective Communication Skills
- Proficient in Multitasking
- Strong Interpersonal Skills
- Proactive in Acquiring New Skills
- Proactive Safety Awareness
- Critical thinking
- Call monitoring
- Escalation handling
- CRM software expertise
- Policy enforcement
- Employee training and orientation
- Team leadership
- Driven and determined
- Attention to detail
- Entrepreneurial personality
- Work Planning and Prioritization
- Business planning
- Project management
- Business development
- Payroll management and disbursement
Timeline
Business Owner
Bodii Amore LLC
01.2021 - Current
Bus Drivers
Columbus City Schools
11.2018 - Current
Customer Service Representative
Williams Sonoma Home
08.2016 - 04.2017
Customer Service Representative
IQOR
09.2014 - 10.2015
Customer Service Call Center Supervisor
Lighting Inc
01.2012 - 09.2014
Administrator Assistant
Blum Engineer
01.2011 - 03.2014
High School Diploma -
First Coast Academy High School