Jean E. Garbot
Phoenix
Summary
Experienced with organizing activities to enhance guest experiences and satisfaction. Utilizes clear communication and strong organizational skills to coordinate events and programs effectively. Track record of fostering positive and inclusive environment that encourages participation and enjoyment.
Overview
39
39
years of professional experience
Work History
Lead Recreation Attendant
Marriott Vacation Club
11.2012 - Current
- Supervised daily recreational activities, ensuring safety and engagement for all participants.
- Maintained clean and organized facilities, enhancing overall visitor experience.
- Trained new staff on operational procedures and customer service tactics, fostering a knowledgeable workforce.
- Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
- Collaborated with team members to create engaging activity schedules that catered to diverse interests.
- Led group activities such as games, crafts, or tasting events, fostering an enjoyable social atmosphere for participants.
- Welcomed and greeted customers, answered questions/inquires, and provided excellent customer service to enhance guest satisfaction and contribute to memorable experiences.
Sales Lead
Janie & Jack and Gymboree
04.2010 - 11.2012
- Implemented daily opening and closing procedures of store. Duties included processing payroll, processing shipment/replenishment and monitoring hourly key performance indicators to drive sales and exceed comp/sales goals.
- Demonstrated effective customer service to all customers by meeting customer's needs and suggesting product. Built customer loyalty/retention through promotion of Rewards/Gymbucks and establishing a connection with them.
- Coached and motivated employees to ensure customer's needs were met, sales targets were achieved and shipment was processed in a timely manner.
Sales Associate
Gap Kids
11.1994 - 06.2008
- Addressed and resolved customer issues within company policies to ensure customer satisfaction and retention.
- Professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Senior Art Director
Lee Hill, Inc.
01.1987 - 01.1994
- Designed point-of-sale promotions within strict deadlines.
- Supervised in-house art directors and freelance art directors.
- Estimated budgets and negotiated pricing with outside vendors.
Education
Bachelor of Science -
Portland Community College
Portland, OR07-2009
Bachelor of Arts - Fine Arts
Roosevelt University
Chicago, IL05-1983
Skills
- Leadership qualities
- Guest relations & conflict resolution
- Professionalism
- Event coordination and scheduling
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
Accomplishments
- Recipient of 500+ "Way to Go's" from guest satisfaction surveys
Timeline
Lead Recreation Attendant
Marriott Vacation Club
11.2012 - Current
Sales Lead
Janie & Jack and Gymboree
04.2010 - 11.2012
Sales Associate
Gap Kids
11.1994 - 06.2008
Senior Art Director
Lee Hill, Inc.
01.1987 - 01.1994
Bachelor of Science -
Portland Community College
Bachelor of Arts - Fine Arts
Roosevelt University