Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jeanette Bailey

Maricopa

Summary

Dynamic professional with extensive experience at Lucid Motors, excelling in customer service and critical thinking. Proven track record in training and managing workflows, achieving daily production quotas while ensuring quality standards. Skilled in troubleshooting automated systems and fostering team collaboration to drive continuous improvement. Dependable and flexible, ready to contribute effectively.

Overview

19
19
years of professional experience

Work History

Power Train Team Member

Lucid Motors
Casa Grande
10.2022 - Current
  • Strong knowledge of troubleshooting torque tools, and Automated ARM Tool Systems.
  • Certified Trainer of several Assembly Production Lines.
  • Manage daily workflow operations, minimize down time, and adhere to quality and safety standards.
  • Ensuring myself and trainees have support to perform their duties effectively and efficiently.
  • Collaborate with Supervisors and Engineers to ensure trainees receive the most relevant training available.
  • Exceed departmental standards by conducting daily inspections, implementing quality control measures, and promptly escalating any issues line side.
  • Monitor and manage inventory of parts and supplies, ensuring adequate stock availability while minimizing excess inventory.
  • Meeting daily ACC quota in production for vehicle assembly.

ECU Flashing

Lucid Motors
Casa Grande
10.2022 - Current

Evaluates the assembly processes and equipment to look for continuous improvement opportunities.

Ability to solve problems independently and in team environments at a rapid pace.

Excellent written and verbal communication skills and people skills, comfortable presenting ideas and issues to peer groups and leaders.

Wearing Personal Protective Equipment (PPE) like, safety glasses, vests, shoes, hard hats.

Manufacturing electric vehicles on production line.

Sleep Specialist

Apria Healthcare Services
Chandler
07.2020 - 04.2023
  • Educate patients on the value of sleep therapy and the resupply program.
  • Upsell patients on items that will improve their sleep therapy experience exceeding sale goals.
  • Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
  • Maintain in-depth knowledge of current marketing promotions.
  • Evangelize our customers and turn our disgruntled patients into our biggest fans.
  • Primary patient point of contact for inbound and outbound sales/service calls, identifying patients' needs,
  • Helped to increase business efficiency and profitability with recommended process optimizations.
  • Process payments for orders using ACH, and direct wire.
  • Train and supervise new hires on new procedural practices.

Brake Press Lead Operator

Kaiser Fabrication
Chandler
02.2019 - 07.2020
  • Operate brake press machines.
  • Perform maintenance on LOTO machines, including 5 brake press machines.
  • Perform quality control on each extraction.
  • Used micrometer to measure parts.
  • Read and perform extrusions using blueprints schematics.

Brake Press Operator/Machine Setup Operator

Arconic Aerospace
Chandler
08.2018 - 02.2019
  • Extrude/mold metal from a Press machine used for airplane parts and weapons for the government.
  • As an Operator Duties that are not limited to check their feet samples and manually adjusting the presses.
  • Check quality and accuracy of the Sheet metal and other materials.
  • Precisely and efficiently setup hot tools over 800 degrees F to extrude the Sheet metals.
  • Complete daily reports on Brake press operation, and equipment status.
  • Certified pallet jack and crane operator.
  • Manage and train new hires in my department.

Protection Specialist I

Guardian Protection Services
Tempe
02.2018 - 09.2018
  • Residential and commercial security monitoring services.
  • Licensed monitor for over 50 states and Canada.
  • Respond to Inbound and outbound calls for high priority alarms.
  • Work efficiently in a team environment.
  • Display high professional standards and attention to detail.

New Entrant Coordinator

HealthCare Access Maryland
Baltimore
02.2010 - 11.2017
  • Provide case coordination in medical, dental, and mental health for all Baltimore City children and transferring children in foster care.
  • Ensuring all HIPPA laws are being followed when scheduling, requesting, and verifying exams.
  • Empathize with children and families exposed to abuse, neglect, or other harmful environments that may have affected their health.
  • Serve as a direct contact person for BCDSS permanency staff in navigating the medical, dental, and mental health systems.
  • Document assessments, activities, and answer multi-lined phones on a ECW database.
  • Supervise and train new hire staff members on duties, work performances, software updates, and the fast-paced work environment.

Security Guard

Admiral Security Services, Inc.
Baltimore
07.2011 - 01.2014
  • Exemplify professional security services centered around unarmed uniformed security officers placed on multiple commercial sites.
  • Keeping our clients, visitors, and assets safe and secure during all shifts by monitoring several camera's and performing hourly tours of building.
  • Responsible for daily report logs of observed activity, incoming calls, and outbound calls to supervisors and staff, distribution of keys to listed contractors after logging them into the system daily.

Medical Office Assistant

Chase Brexton Services Call Center
Baltimore
01.2010 - 02.2010
  • Scheduling and retaining customer appointments.
  • Motivated, pleasant, and excellent customer service skills.
  • Experience and willingness to work with diverse populations (gay/lesbian, transgendered, HIV, substance abusers, mentally ill, homeless, and at-risk patients while maintaining strict confidential information.
  • Perform front desk duties including check-in/out of patients, insurance verification, scheduling appointments, creating, and maintaining medical records, filing, copying, faxing and other general office duties.

Medical Office Manager

Priority Nursing Care
Baltimore
10.2009 - 01.2010
  • Maintenance of pre-authorizations for each client in need of private duty nursing.
  • New Client intake and verification skills.
  • Accountable for distribution and filing of all flow sheets and pay checks for each individual nurse.
  • Track productivity such as daily log of mail, work orders, emails, and phone calls.

Senior Account Manager

Bank of America Call Center
Hunt Valley
01.2006 - 06.2009
  • Accountable for demonstrating strong analytical and decision-making skills to assist credit card consumers with appropriate account maintenance.
  • Responsible for rapport building, understanding each client's needs and utilizing knowledge of customer service skills based on delight, and confidentiality.
  • Assisting card holders in making appropriate payment arrangements on their accounts.
  • Responsible for properly and accurately entering production, leads, sales, and service calls in the company logs.
  • Demonstrate an experienced level of retention ability to reinstate clients.
  • Answering multi lined inbound phone calls and outbound calls.

Education

High School Diploma -

Woodlawn High School
Baltimore, MD

Bachelor of Science - Psychology

Coppin State University
Baltimore, MD

Skills

  • Customer Service skills
  • Time Management
  • Task Prioritization
  • Management skills
  • Critical Thinking Skills
  • Flexibility
  • Sales Software
  • Computer Software and Application Knowledge
  • Dependable

References

References available upon request.

Timeline

Power Train Team Member

Lucid Motors
10.2022 - Current

ECU Flashing

Lucid Motors
10.2022 - Current

Sleep Specialist

Apria Healthcare Services
07.2020 - 04.2023

Brake Press Lead Operator

Kaiser Fabrication
02.2019 - 07.2020

Brake Press Operator/Machine Setup Operator

Arconic Aerospace
08.2018 - 02.2019

Protection Specialist I

Guardian Protection Services
02.2018 - 09.2018

Security Guard

Admiral Security Services, Inc.
07.2011 - 01.2014

New Entrant Coordinator

HealthCare Access Maryland
02.2010 - 11.2017

Medical Office Assistant

Chase Brexton Services Call Center
01.2010 - 02.2010

Medical Office Manager

Priority Nursing Care
10.2009 - 01.2010

Senior Account Manager

Bank of America Call Center
01.2006 - 06.2009

High School Diploma -

Woodlawn High School

Bachelor of Science - Psychology

Coppin State University
Jeanette Bailey